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Comprehensive AI ticketing analysis experience
Operate strategically with data-driven insights
Empower service leaders to manage operations strategically with AI-derived insights that focus operational conversations around data — and reveal hidden opportunities for proactive improvement.
Pinpoint areas for automation and optimization
Uncover friction points with natural language understanding of your tickets’ unstructured data (not just basic metadata) and stay informed of resolution initiative progress with automated reports and detailed performance dashboards.
Resolve root-causes effectively
Identify department-level and trending issues in near real time to more effectively shape your service strategy. Pinpoint root causes and strategically mobilize your resources toward the most critical hotspots.
"Moveworks not only has been on the forefront of innovation but also excels in tech support and customer satisfaction by providing top notch service to uplift the employees' AI experience."
Digital Transformation Manager in the Manufacturing Industry gives Moveworks Platform 5/5 Rating in Gartner Peer Insights™ Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management) Market. Read the full review here: https://gtnr.io/T4QD7bFBy #gartnerpeerinsights
Disclaimer: Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Give yourself the world’s most advanced NLU
Employee Experience Insights is powered by Language Core™, a massive network of NLP and NLU models that Moveworks built specifically to understand support tickets. There’s no need to manually tag or categorize issues anymore, since Language Core breaks down the unstructured text in each ticket to provide simple, actionable insights — automatically.
Experiences
Automate tasks
Track the health of your service operations and gauge your teams’ performance. Analyze service data by category and drill down into specific challenges, with access to detailed, aggregated insights from free-text fields within tickets.
Spot key trends with AI-powered summaries
AI Summary clusters key ticket themes and impact metrics, enabling quick prioritization. Explore related tickets or export data effortlessly, keeping your focus on high-impact issues.
Weekly updates about the services you care about
Concise and actionable summaries of your application's performance and user engagement help you monitor issues directly from Copilot. Stay up to date on app and service health for easier optimization of the specific operations you manage.
Become an industry leader of service excellence
Evaluate performance relative to global peers with industry-specific service benchmarks. Design your strategic service roadmaps using data-backed insights to leapfrog your competitive peers as a best-in-class service organization.
Customizable issue views
Inspect categorical analyses of inbound ticket streams, or pipe the data elsewhere for even more granular insights
Drill-down filtering
Assess issues with granular filters like employee group, topic, location, time, and more
Performance overviews & snapshots
Track holistic issue counts, TTR, and FTR at a glance
Generative AI summaries
Analyze and highlight the most important ticket clusters (and view the exact tickets that informed them)
Alerting & notifications
Subscribe to app or service-specific performance updates
Impact module
Evaluate issue volumes & associated TTR over time
My job is to empower our digital workforce with the tools and technologies they need to perform at their best. With Moveworks' sophisticated NLU and Employee Experience Insights, we have meaningful and actionable data to turn thousands of requests into an efficient plan of action — and a best-in-class employee experience.
