Your budget is begging for AI
Make L1 support issues disappear.
Maintain the highest standard for quality.
Boost the ROI of your current investments.
Reduction in annual IT spend thanks to Moveworks at Seagen
Of support issues resolved end-to-end by Moveworks at Broadcom
Help desk agents’ work handled by Moveworks at Luminis Health
Resolve the most common requests
In theory, employees could solve a huge percentage of their support issues without involving the help desk — if only they knew where to look. Moveworks makes that theory a reality. Our platform serves up the most helpful solution to common requests from across your ITSM, IAM system, knowledge bases, and other tools.
- Automatically make changes in your existing systems of record
- Find the right answer to questions from across all knowledge bases
- Proactively reach out to employees when they’re locked out
Eliminate tasks from the ticket lifecycle
When employees submit complex issues that require an expert to fix, Moveworks still speeds up the entire ticket lifecycle. Our AI chatbot handles the back-and-forth communication with employees to add comments, nudge agents, and check status, so your help desk doesn’t have to.
- Route complex issues to the correct assignment group
- Enable employees to add comments and check the status of tickets
- Follow up with employees and agents to close out tickets faster
Take control of your software spend
Large companies waste millions of dollars per year on unused software licenses — while employees who really do need a software license often wait days to get access. Moveworks lets you take back control. Our platform provisions software in seconds, obtains approval when necessary, and reclaims licenses that employees don’t need.
- Provision pre-approved software licenses instantly
- Automatically reach out to get manager approval, when required
- Reclaim licenses that go unused for a specified time period
Hundreds of powerful integrations to supercharge your business apps
"We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves IT service delivery— delivers the right resolution faster— while reducing costs."
