Zendesk Integration

Zendesk's IT Service Management (ITSM) platform is a tool that helps IT teams manage incidents, problems, assets, and service requests.

Built-in capabilities

The Zendesk integration enables employees to take various ticketing actions and receive ticket updates - all within the Moveworks AI Assistant. Also, Moveworks indexes public knowledge articles to provide the best search experience.

Ticketing Actions
Query Ticket
Create Ticket
Update Ticket with Comment
Resolve Ticket
Reopen Ticket
Receive Ticket Updates
Search
Knowledge Articles
Forms
Identity
User Ingestion

Resources

Check out our helpful docs to connect Zendesk to your Moveworks AI Assistant and extend what you can do with the integration.

Explore more integrations

Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.