Zendesk Integration

Zendesk's IT Service Management (ITSM) platform is a tool that helps IT teams manage incidents, problems, assets, and service requests.

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Built-in capabilities

The Zendesk integration enables employees to take various ticketing actions and receive ticket updates - all within the Moveworks AI Assistant. Also, Moveworks indexes public knowledge articles to provide the best search experience.

Ticketing Actions

Query Ticket

Create Ticket

Update Ticket with Comment

Resolve Ticket

Reopen Ticket

Receive Ticket Updates

Knowledge Articles

Forms

Identity

User Ingestion

Resources

Check out our helpful docs to connect Zendesk to your Moveworks AI Assistant and extend what you can do with the integration.

Zendesk Access Requirements

Channel Resolver Integration - Zendesk

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