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Update Support Tickets
Each morning, this agent summarizes support ticket activity and notifies relevant stakeholders to keep everyone aligned.
Built-in capabilities
The Zendesk integration enables employees to take various ticketing actions and receive ticket updates - all within the Moveworks AI Assistant. Also, Moveworks indexes public knowledge articles to provide the best search experience.
Query Ticket
Create Ticket
Update Ticket with Comment
Resolve Ticket
Reopen Ticket
Receive Ticket Updates
Knowledge Articles
Forms
User Ingestion
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IDEA
IDEA
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Auto-Triage Support Tickets
Critical issues often sit idle while support teams work to understand whether it's urgent and what exactly is broken. Ambient agents can instantly triage new support tickets which involves classifying the issue, checking system status, surfacing related reports, and even attempting to reproduce the problem using internal tools. This allows customer support teams to jump straight into resolution with the full context.
IDEA
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Deliver Weekly Digest of Customer Feedback
Each week, this agent compiles customer feedback from Gong, Salesforce, and Zendesk into a digest and sends it to product teams.
Resources
Check out our helpful docs to connect Zendesk to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
