plugin
Update Status of a Case
A plugin that allows an agent to update the status of a given case.
Native capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks Copilot. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
VALIDATED
IDEA
plugin
Nudge Ticket Assignee
A plugin that nudges assignees about tickets that haven't been updated in a given time period.
VALIDATED
plugin
Check Employee ID
A plugin that provides the employe's unique ID when prompted.
IDEA
plugin
Provision Hardware
A plugin that allows new hardware requests to be made e.g., new hire laptop.
IDEA
plugin
Notify on Hardware Refresh
A plugin that notifies a user when they're due for a hardware refresh.
IDEA
plugin
Incident Ticket Response Management
A plugin that helps security teams smoothly manage their incident ticket response management systems.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks Copilot and extend what you can do with the integration.
