plugin
Look Up My Assets
A plugin that queries associated assets such as laptops, mice etc for a user.
Native capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks Copilot. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
VALIDATED
VALIDATED
plugin
Find Suspended Cases Assigned To Me
A plugin that efficiently searches for and lists all suspended cases assigned to an employee to optimize case management.
VALIDATED
plugin
Look Up a Cost Center ID by its Name
A plugin that allows someone to look up the ID of a cost center.
IDEA
plugin
Assign a Delegate
A plugin that lets a manager assign a delegate during their PTO / time away from work.
GUIDE
plugin
Remind Approvers To Take Action
A plugin that reminds users about pending ServiceNow approvals.
VALIDATED
plugin
Update Status of a Case
A plugin that allows an agent to update the status of a given case.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks Copilot and extend what you can do with the integration.
