plugin
Check Employee ID
A plugin that provides the employe's unique ID when prompted.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
TEMPLATE
TEMPLATE
plugin
Review IT Agent's Performance Over Time
A Plugin that allows you to evaluate performance of an IT Agent across several parameters including: - Tickets handled - Tickets resolved - Average time to resolution - Ticket reopen rate - SLA Adherence.
TEMPLATE
plugin
Request Software Access
A plugin that lets a user request software access.
GUIDE
plugin
Update Status of a Case
A plugin that allows an agent to update the status of a given case.
TEMPLATE
plugin
Look Up Maintenance Details of My Asset
A plugin that allows looking up maintenance records and schedules for an asset.
TEMPLATE
plugin
Look up My Cost Center
A plugin that looks up information on a specific cost center.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
