plugin
Look Up My Assets
A plugin that queries associated assets such as laptops, mice etc for a user.
Native capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
GUIDE
IDEA
plugin
Live Agent: In-Chat
A plugin that lets a user communicate directly with a live agent in chat.
IDEA
plugin
Live Agent: URL Handoff
A plugin that lets a user get redirected to talk to a live agent.
IDEA
plugin
Fill Form
A plugin that lets a user complete a form / request directly in chat.
GUIDE
plugin
Check Software License Inventory
A plugin that integrates with Service Now Software Asset Management (SAM) and allows a team member to look up license inventory.
IDEA
plugin
Manage Catalog Items
A plugin that lets a user find a catalog item and complete the request.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
