plugin
Request IT Equipment
A plugin that enables a user to request a hardware asset.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
IDEA
TEMPLATE
plugin
Update Status of a Case
A plugin that allows an agent to update the status of a given case.
IDEA
plugin
Schedule a Change
A plugin that allows users to plan the scheduling of approved changes.
TEMPLATE
plugin
Create a Problem from an Incident
A plugin that allows for an incident to be converted into a problem.
GUIDE
plugin
Create a Change Request from a Problem
A plugin that allows for the creation a change request from a problem.
TEMPLATE
plugin
Check Employee ID
A plugin that provides the employe's unique ID when prompted.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
