The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Moveworks can supercharge your ServiceNow instance with custom AI agents
Evaluate performance of an agent across various parameters - Tickets handled - Tickets resolved - First Response time - Average time to resolution - FCR rate - Average CSAT score - Ticket reopen rate - SLA Adherence.
Agents & Support admins can look up tickets that have breached or nearing SLA breach.
List of open support issues, days open since, status, assigned. Summarise by status, assigned to, days open since.
A plugin that allows you to create tasks or sub tasks within a parent ticket.
A plugin that queries associated assets such as laptops, mice etc for a user.
Update/Bulk update ticket status, and other applicable ticket fields.
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
