"When an employee needs something, they should get it ASAP, just by asking. And that’s what Moveworks does. That’s joyous. That’s fun. And that’s something that’s going to scale the business."
MTTR now 400X lower than industry average
A top 5 automaker was able to reduce mean time to repair to 400X lower than the industry average and offset the work of 25 service technicians' work every week.
4X resolutions in first week
A top credit rating agency was able to quadruple its number of resolutions within a week of launching proactive password reset notifications with Moveworks.
Call volume reduced by 25% in 2 weeks
A top healthcare provider saw a 25% reduction in call volume within 2 weeks of adopting Moveworks, which allowed support staff to uplevel and focus on more strategic initiatives.
40K+ L1 queries deflected annually
A global insurance leader deflected 40,000 L1 queries annually with ChIP, their Moveworks AI Assistant.
75% of tickets solved autonomously
Mercari, Japan’s largest P2P e-commerce company, resolves nearly 3 in 4 customer issues completely autonomously since deploying Moveworks.