75,000 hours of productivity savings with the Moveworks AI Assistant
A leading biopharmaceutical conglomerate achieves bold R&D goals
With more than 50,000 employees across more than 75 different countries, this leading global biopharmaceutical company stands at the forefront of innovation, drug discovery, and molecular research.
Challenge
Managing a global, multilingual workforce with information spread across multiple business applications added to the complexity and inefficiency.
Result
Over 75,000 productivity hours reclaimed, allowing the workforce to invest more time in innovation and research.
The Problem
Finding the right information in the language of choice
This leading biopharmaceutical company has a diverse international workforce — comprising biologists, chemists, clinicians, mathematicians, data scientists, and engineers — pursuing bold R&D goals with a focus on impact. However, this global giant faced a significant challenge that threatened to impede its progress and innovation.
The employees, spread across 76 countries and operating in 44 different languages, struggled with information overload and inefficiency on a daily basis. They spent countless hours searching for crucial information, navigating through a maze of disparate business applications. The complexity of multiple languages, locations, and systems resulted in lost productivity and growing frustration amongst its staff. Simple day-to-day tasks, such as obtaining approvals, became time-consuming hurdles.
To address these challenges and maintain its competitive edge in the rapidly evolving biomedical industry, the company recognized the need for a transformative solution. They turned to generative AI (genAI) to advance their vision and unlock new levels of productivity and efficiency.
The Solution
Moveworks AI Assistant: A complete package for search + automation
The IT team at this major biopharmaceutical company recognized the critical need for an AI solution that could address their complex, multi-faceted challenges. They embarked on a rigorous evaluation process, meticulously examining all leading AI solutions in the market. This comprehensive assessment involved:
In-depth analysis of each platform's capabilities
Hands-on demonstrations to test real-world performance
Evaluation of scalability across multiple languages and systems
Assessment of integration potential with existing infrastructure
A cross-functional buy-in in order to create a shared vision for a successful implementation
Through this exhaustive process, Moveworks emerged as the standout choice, demonstrating best-in-class AI and machine learning capabilities. The platform's ability to understand and process natural language across multiple languages, coupled with its advanced enterprise search and business automation features, aligned perfectly with the company's global needs.
Today, their Moveworks AI Assistant provides employees with a single interface to access information and automate repetitive support tasks while reducing costs for the company. From answering questions about paternity benefits and policies to accessing systems in R&D and legal documents, the AI Assistant talks the employee language.
The Result
Moveworks saved >75K productivity hours and answered 64% of enterprise queries in 44 languages
What if your enterprise suddenly reclaimed 1,875 weeks, 9,375 days, 75,000 hours, or 45,00,000 minutes of employee productivity? This global biopharmaceutical company harnessed this newfound time to fuel research and development, scale innovation, and ultimately advance the frontiers of medicine.
The AI-powered Assistant serves as a one-stop shop for quick answers, ranging from accessing R&D systems to checking legal hold statuses to verifying meal allowances for visiting doctors in Manila. It has elevated cross-functional support by unifying IT, HR, Sales, Finance, Legal, and Facilities into one seamless experience. The impact has been far reaching, with the Moveworks answering 64% of cross-functional questions across the enterprise.
Furthermore, the tool’s usage has quickly expanded to 44 different languages across 76 different countries with the AI Assistant serving up answers in the employees’ language of choice. Access to information and workflows spread across disparate applications has become a breeze. Employees are now able to focus on higher impact tasks and deliver outcomes at scale.
Today, the company is relentlessly working on the future of functional automation where employees would be unblocked through the automation of repetitive tasks. Whether it’s reinstalling Office 365, dealing with an unexpected crash or fixing an issue with the printer, the Moveworks AI Assistant will empower the employees to self-serve, at the mere click of a button.
By placing technology at the core of its ambitious goals that have a far reaching impact on patient care and humanity at large, the company is fearlessly marching towards its commitment of delivering unparalleled patient care.
Key integrations
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