Moveworks Knowledge Studio

Generate knowledge articles with your data

Supercharge your employees’ ability to self-serve answers to common questions by generating knowledge articles based in your unique enterprise context and data

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Scale self-service with AI-generated support articles

Generate content

Instantly create documentation personalized to your business with AI that mines your support tickets for useful insights.

Find knowledge gaps

Eliminate time wasted on research with AI article recommendations based on real employee demand.

Pinpoint knowledge updates

See when generated content overlaps with content found in other existing articles, making knowledge updates easy.

Grounded articles

Document tribal knowledge

Our generative AI mines support tickets and extracts agent notes to find solutions that are unique to your workplace — turning insights into articles.

Citations

Create trustworthy content

Generated articles include full citations to the source material, so you can trust the content or simply ask our AI to enhance, refine, or reformat the article.

Close the knowledge gap with AI

Enterprise grounding

Ensure generated content is accurate and based on the unique intricacies of your systems and processes.

Content recommendations

Get specific recommendations on exactly what content to generate to maximize service efficiency.

Knowledge updates

Receive recommendations to update content with new ticket data, topic information, and related knowledge.

Gap analysis

Be aware of knowledge gaps and when existing content can be fortified with new information.

Content flexibility

Generate new content on topics of interest or modify existing knowledge with free-form prompts.

Content library

Store all generated content in one centralized and secure library for future reference or refinement.

Hearst surfaces over 4,000 knowledge articles to its employees

Employees can ask for what they need conversationally, and the bot can surface personalized and actionable resources in seconds because of its deep integrations with enterprise software.

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Challenge

Hearst’s long history of acquisitions created a complex IT environment, filled with dozens of disconnected systems that frustrated employees.

Result

Speeding up the support process — enabling employees to keep pace with an increasingly rapid news cycle.

Maximize self-service with generative AI

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Begin your journey with Knowledge Studio

Guide

5 best practices for a better knowledge base

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Datasheet

Generate accurate, verifiable knowledge instantly with Knowledge Studio

Guide

The complete guide to knowledge-centered service

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Blog

Every question, one bot: How Moveworks finds answers across the enterprise

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Bring generative AI to work

Learn how Moveworks helps employees find information, automate tasks, and be more productive across enterprise applications.

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