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Scale self-service with AI-generated support articles
Grounded articles
Document tribal knowledge
Our generative AI mines agent work notes and support tickets to find solutions that are unique to your workplace — turning insights into articles.
Citations
Create trustworthy content
Generated articles include full citations to the source material, so you can trust the content or simply ask our AI to enhance, refine, or reformat the article.
Close the knowledge gap with AI
Enterprise grounding
Ensure generated content is accurate and based on the unique intricacies of your systems and processes.
Content recommendations
Get specific recommendations on exactly what content to generate to maximize service efficiency.
Knowledge updates
Receive recommendations to update content with new ticket data, topic information, and related knowledge.
Gap analysis
Be aware of knowledge gaps and when existing content can be fortified with new information.
Content flexibility
Generate new content on topics of interest or modify existing knowledge with free-form prompts.
Content library
Store all generated content in one centralized and secure library for future reference or refinement.
