What does Moveworks do?

Moveworks enables enterprises to empower their entire workforce with one easy-to-use agentic AI solution that helps everyone find the right answers right away, automate tasks end-to-end in seconds, boost productivity across system-wide workflows, and easily build customized AI agents to accelerate business.

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The Moveworks Story

 

Moveworks was created in 2016 on the premise of IT service transformation. Our founders recognized a common, fundamental problem with enterprise operations — excessive time lost due to resolving routine support requests. They realized most issues could be easily resolved with an AI Assistant that has a better understanding of natural, conversational language.

Every workplace interaction, every support ticket, and every business process is fundamentally about understanding and being able to execute on basic communication. By developing a sophisticated, but more straightforward AI platform architecture that truly understands this kind of language, a highly effective, efficient, and transformational solution was born that could easily automate support across the entire enterprise.

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As more customers experienced substantial ROI and real business value from Moveworks for IT, we discovered something even more fundamental — this wasn't just an IT problem. Almost every department or team suffers from the same excessive time lost due to repetitive employee support challenges and this very same solution that worked so well for IT could be augmented and leveraged to streamline support, workflows, and many other business processes enterprise-wide.

Today, Moveworks reaches across domains to resolve employee issues at scale. Whether it's IT, HR, Finance, Sales, Marketing, Legal, Facilities, or any other mission-critical teams, Moveworks AI Assistant takes the busywork out of work for everyone. What started as a mission to transform IT support has evolved into a highly advanced, customizable agentic RAG and generative AI platform, now serving over 350 leading enterprise organizations and supporting over 5 million employees worldwide. 

One agentic AI Assistant to empower your entire workforce

Our founders

Bhavin Shah

CEO and co-founder

Bhavin Shah has spent 25+ years taking companies from inception to scale. Prior to Moveworks, he was CEO of Refresh.io, which was acquired by LinkedIn in 2015. He has an MA in Education, Technology & Business from Stanford University and a BS in Computer Science from UCSD.

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Vaibhav Nivargi

CTO and co-founder

Vaibhav Nivargi oversees core infrastructure and platform functions at Moveworks. Prior to Moveworks, Vaibhav founded ClearStory Data and was also one of the early engineers at Aster Data, a pioneering big data company acquired in 2011. He has an MS in Computer Science from Stanford University.

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Varun Singh

President and co-founder

Varun Singh oversees product, customer success, and professional services at Moveworks. He holds a Ph.D. in Engineering & Design Optimization from the University of Maryland and an MS in Engineering & Applied Mathematics from UCLA.

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Jiang Chen

CTO of AI and co-founder

Jiang Chen oversees machine learning at Moveworks. He has a Ph.D. in Computer Science from Yale and more than a decade of experience in engineering leadership at Google, Airbnb, and Yahoo!

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Moveworks Guiding Principles

These 7 guiding principles shape our culture, drive our innovation, and define how we serve our customers.

Excellence

Every day, we strive to build on our solutions, customer experience, and feedback. This ensures our products are always evolving and deliver more value with each interaction.

Ownership

Every challenge is a shared responsibility. We achieve success as a team, with each member thinking beyond their job description to make a more lasting impact.

Action

We embrace a bias toward action, recognizing that progress often requires making informed decisions with partial information. At Moveworks, ensuring strong solutions is better than waiting for perfection.

Execution

We are builders at heart. We build with urgency, prioritizing and focusing impact. For us, doing it today is always better than waiting for tomorrow.

Transparency

We foster a culture of openness, sharing both successes and failures. At Moveworks, information flows freely and input from everyone is always valued.

Growth mindset

Constant feedback is essential to more impactful, effective, and meaningful growth for us. We're committed to helping each other reach our collective goals and improve our processes every day.

Speed

We believe responsive communication is crucial to success. By over-indexing on communication, we ensure no one is left waiting — whether they're team members or customers. Every question, discussion, and request receives prompt attention.

Our customers

300+ companies use Moveworks to empower over 5 million employees around the world

Magic Quadrant

Moveworks named a Challenger

Moveworks has been recognized in the 2024 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management.

Moveworks recognition

Moveworks' innovative approach to delivering an intuitive enterprise AI platform that combines agentic RAG with advanced generative AI capabilities and seamlessly integrates with any business app continues to garner great recognition, attention, and accolades across the industry.

Our partners

We collaborate with leading technology partners to expand the power of our platform.

Our investors

Moveworks has raised $315 million in funding at a $2.1 billion valuation.

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Analyst report

Moveworks named a Leader

Moveworks is named a Leader in The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024.

Moveworks AI Assistant's impact

See why over 5 million employees at 350+ leading companies rely on the Moveworks platform to accelerate workflows through advanced agentic AI. According to the Forrester Total Economic Impact™ study based on real customer interviews, Moveworks was able to deliver transformative value to the enterprise sector.

256

ROI delivered by Moveworks.

11M

Savings over three years with Moveworks.

90K

Productivity hours reclaimed annually.

Our offices

Moveworks is a global team, with offices all around the world — from San Francisco to Bangalore

Mountain View, CA | HQ

1400 Terra Bella Avenue
Mountain View, CA 94043

San Francisco, CA

221 Main Street
Suite 780
San Francisco, CA 94105

Austin, TX

515 Congress Ave
Suite 1212
Austin, TX 78701

New York City, NY

915 Broadway, Suite 503
New York, NY 10010

Toronto, ON, Canada

129 Spadina Ave
Suite 404
Toronto, ON M5A 1J7

Bangalore, India

Pebble Beach

Embassy Golf Links Business Park,

Bengaluru, Karnataka 560071

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In the news

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