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NLU that’s built for business leaders
Comprehensive AI ticketing analysis experience
Operate strategically with data-driven insights
Empower service leaders to manage operations strategically with AI-derived insights that focus operational conversations around data — and reveal hidden opportunities for proactive improvement.
Pinpoint areas for automation and optimization
Uncover friction points with natural language understanding of your tickets’ unstructured data (not just basic metadata) and stay informed of resolution initiative progress with automated reports and detailed performance dashboards.
Resolve root-causes effectively
Identify department-level and trending issues in near real time to more effectively shape your service strategy. Pinpoint root causes and strategically mobilize your resources toward the most critical hotspots.
Give yourself the world’s most advanced NLU
Employee Experience Insights is powered by Language Core™, a massive network of NLP and NLU models that Moveworks built specifically to understand support tickets. There’s no need to manually tag or categorize issues anymore, since Language Core breaks down the unstructured text in each ticket to provide simple, actionable insights. Automatically.
Experiences
Employee issues module
AI summary
Impact module
App digests
Benchmarks module
Automate tasks
Track the health of your service operations and gauge your teams’ performance. Analyze service data by category and drill down into specific challenges, with access to detailed, aggregated insights from free-text fields within tickets.
Spot key trends with AI-powered summaries
AI Summary clusters key ticket themes and impact metrics, enabling quick prioritization. Explore related tickets or export data effortlessly, keeping your focus on high-impact issues.
Track the impact of service improvements
Monitor the effectiveness of your service initiatives over time, spotlighting both improvements and declines in targeted areas. Visualize key metrics like TTR, FTR, and others, and diagnose issue impact across the organization.
Weekly updates about the services you care about
Concise and actionable summaries of your application's performance and user engagement help you monitor issues directly from Copilot. Stay up to date on app and service health for easier optimization of the specific operations you manage.
Become an industry leader of service excellence
Evaluate performance relative to global peers with industry-specific service benchmarks. Design your strategic service roadmaps using data-backed insights to leapfrog your competitive peers as a best-in-class service organization.
Customizable issue views
Inspect categorical analyses of inbound ticket streams
Drill-down filtering
Assess issues with granular filters like employee group, topic, location, time, and more
Performance overviews & snapshots
Track holistic issue counts, TTR, and FTR at a glance
Generative AI summaries
Analyze and highlight the most important ticket clusters (and view the exact tickets that informed them)
Alerting & notifications
Subscribe to app or service-specific performance updates
Impact module
Evaluate issue volumes & associated TTR over time
My job is to empower our digital workforce with the tools and technologies they need to perform at their best. With Moveworks' sophisticated NLU and Employee Experience Insights, we have meaningful and actionable data to turn thousands of requests into an efficient plan of action — and a best-in-class employee experience.
Resources
EXI Organizes Unstructured Data
Introducing Employee Experience Insights
