Enable intelligent
self-service

Solve your employees’ issues automatically — without ever engaging your IT service desk.

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Moveworks powers the best places to work

Free up your IT service desk while automatically providing instant support at scale

Deliver personalized IT support, 24/7.

Keep employees productive with a self-service support experience that actually resolves their requests. Moveworks solves routine issues autonomously so your IT service desk can focus on the projects that matter.

Give your employees everything they need.

Help employees easily find the information they’re looking for, without overwhelming the service desk with mundane questions. Automatically surface the most relevant snippets of information from your knowledge base.

Let your IT team focus on important projects.

Keep your service desk focused on important projects that have a high impact on your business. As your organization grows, AI can resolve an increasing number of tickets, automatically — no additional headcount required.

75K

(And counting) of IT issues resolved autonomously at Broadcom

Help desk agents’ work handled by Moveworks at Luminis Health

Employee satisfaction with the Moveworks bot at Procore

Instantly route and solve employees’ tickets

Never manually route a ticket again. Our AI platform ensures that users’ tickets are properly categorized, sent to the right service desk agent, and automatically resolved. Because Moveworks takes care of all the busy work, we cut resolution times in half, even for high-touch issues.

Respond to tickets in real time
Automate ticket routing and triaging
Categorize tickets without back-and-forth between IT and employees

Put all your resources in one place

Your team spends a huge amount of time creating resources for employees to help themselves, from knowledge articles to forms to FAQs. Here’s the problem: Employees don’t know where to find them. Moveworks ensures that employees actually use your resources, giving them exactly the answers and forms they need directly on chat.

Surface relevant snippets of information
Fill service catalog forms in chat
Easily access knowledge base articles

Create the most impactful IT service desk

Let Moveworks automatically solve your employees’ most common and repetitive issues. That way, you can keep your agents focused on the high-value projects that help move the needle for your business.

Reset passwords
Unlock accounts and devices
Manage access requests

Equinix accurately routes 96% of IT tickets to the right experts with Moveworks

Equinix tackles employee IT support issues directly in Microsoft Teams, and Moveworks natural language understanding helps resolve the issue no matter how they ask. E-Bot transforms tedious tasks into painless conversations that last only a few seconds.

Learn from the best

Challenge

Keeping IT headcount flat while scaling the company and driving adoption of Microsoft teams as the new collaboration hub

Result

Automated several agents’ worth of work while accelerating resolution time and raising eNPS (Employee Net Promoter Score) to 96%

“Because of all the time Moveworks opened up for my team, I’ve been able to refocus L1 agents. Instead of spending time working through routine questions, they can become knowledge creators and subject matter experts.”