On-Demand Webinar
Duration: 60 minutes
Marsh McLennan — a world-renowned professional services firm growing rapidly through acquisition — decided it was time to incorporate AI into their support model.
At this Customer Spotlight webinar, Stuart Williams, Global Head of Colleague Technology Products and Governance at Marsh McLennan, will share how his team leverages AI to cater to the unique business and regional needs globally, and why their AI bot is less a replacement for their traditional support and more a new channel that employees can use to answer queries quickly and efficiently.
Watch now to learn:
How Marsh McLennan manages complex IT operations across multiple business lines grown through strategic acquisitions with AI
Marsh Mclennan’s product innovation criteria when considering an AI solution
Marsh McLennan’s successful AI adoption tips and how they plan to shift to a more chat-centric support approach