Moveworks named a Leader in The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024
Moveworks has been recognized as a Leader in the Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024. Forrester's recent report evaluates 15 conversational AI providers for employee services and we believe our position as a Leader underscores our focus on delivering a comprehensive and advanced conversational AI solution for employee services. We received the highest scores possible in the advanced language facilities, multilingual support, development and deployment speed, generative orchestration, prebuilt integrations, and strategic vision criteria which reflects to us our vision to remove the friction from the employee service experience across organizations.
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Moveworks’ vision is to provide customers a managed — but extensible — LLM-driven action and language action, significantly reducing the effort required to bring conversational AI to bear.
About The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024 report
Using a 28-criterion evaluation of conversational AI for employee services providers, Forrester identified and analyzed the top vendors in the market. This report provides a detailed assessment of each provider’s performance and helps technology professionals make informed decisions.
Evaluation Overview
Forrester grouped their evaluation criteria into three high-level categories:
- Current offering. Each vendor’s position on the vertical axis of the Forrester Wave graphic indicates the strength of its current offering.
- Strategy. Placement on the horizontal axis indicates the strength of the vendors’ strategies, including elements such as vision and innovation.
- Market presence. The size of each vendor’s marker on the graphic reflects Forrester’s assessment of its market presence.
Vendor Inclusion Criteria
Each of the vendors Forrester included in this assessment has:
- A conversational AI product for employee services. Each vendor has a product that can support and is actively employed for multiple common employee services workloads.
- A solution that is available for purchase independent of services contracts. Each vendor has a product or offering that is not contingent on an additional, existing, or standing services contract from the provider.
- A solution that provides native advanced language processing. Each vendor provides some native advanced language processing capabilities included in the contract. This could be something like an NLP engine or access to an LLM. The vendor also must natively support English
- Product revenue of at least $15 million. Each vendor has a minimum of $15 million annual revenue related to its conversational AI for employee services and at least 30 active paying customers. This includes licensing, subscription, and maintenance, but not consulting services.
- Active interest among Forrester clients. Forrester customers demonstrate active interest in these vendor offerings, including inquiry mentions and inclusion on shortlists.