Conversational AI is changing the way humans and systems interact by using NLP and ML to interpret and respond to human words. It's becoming the universal interface for various systems, from employee service to home automation, and healthcare.
As an enterprise architect, it's crucial to incorporate conversational AI into the organization's tech stack to keep up with the changing technological landscape. Boards around the world are requiring CEOs to integrate conversational AI into every facet of their business, and this document provides a guide to using conversational AI in the enterprise.
You will walk away with an understanding of:
- The benefits of conversational AI
- Components of a conversational AI platform
- Cross department conversational AI use cases
- Best practices and considerations