At Moveworks, our goal has always been to take the friction out of work.
When Moveworks first launched, we made a deliberate decision to offer our services as an app inside chat platforms like Microsoft Teams, Slack, and other enterprise messaging platforms. The reason was simple: these platforms were the default places where employees got work done.
And we’re just as committed to these platforms today as we were when we first went live with longtime customers. Companies like Broadcom, Nutanix, Vituity, and more, were helped to resolve the majority of IT issues autonomously and at speed, as well as free up support teams for more strategic projects.
GenAI is transforming work as we know it
But today, advances in generative AI have opened up new possibilities. Specifically, AI’s ability to help in ingesting, analyzing, synthesizing, and ultimately surfacing resources spread across hundreds of disjointed systems has been upleveled significantly in the past two years alone. You can now perform tasks which were nearly impossible before genAI emerged, such as those below:
- Surface relevant insights from thousands of pages of documents — For example, upload a set of PDFs and ask targeted questions to extract precise answers from them
- Write content grounded in the realities of your enterprise context, instantly — For example, generate an email to your team based on information from your company’s knowledge base articles
- Assimilate information from different sources into a coherent message — For example, create an elevator pitch for a product based on information found in decks, docs, datasheets, etc.
Traditional information retrieval methods struggled with fragmented data across enterprise systems. However, advancements in generative AI have revolutionized how we ingest, analyze, and surface this information. These capabilities paved the way for a more efficient and empowered workforce, which is precisely why we are working to build Copilot for the web.
Why we’re building Copilot for web
To take full advantage of these advancements, we're looking beyond chat to another critical surface where work happens: the web. As a key destination for tasks and discovery, we're unlocking new AI capabilities inside of a browser-based experience as part of our core offering.
As our internal product and R&D teams hone in on making the vision we shared with customers earlier this year a reality, I wanted to share more about why I’m personally excited about bringing the Moveworks Copilot to the web.
Improved user and stakeholder experience
Bringing Copilot to the web comes with significant upsides for customers in several areas:
- Supercharged search: Users who access Copilot on a browser will be able to toggle between two modes — assistant and search. Assistant mode will include everything available within the Moveworks Copilot today. Search mode, however, will include an interface optimized for finding information. It’ll allow employees to discover internal content across enterprise apps through a single search bar experience alongside filters to help them quickly home in on exactly what they need.
- More effective notifications: With a part of the web interface dedicated to notifications, employees will be able to better track and take action on critical updates that otherwise go unnoticed or ignored. We expect PTO and expense approvals, change management tasks, and more to be sped up by this enhancement. Great news for stakeholders and employees alike!
- Augmented analytics: For stakeholders like service owners or Moveworks program managers, this web-based Copilot will include robust analytics on interactions that happen within it (including in search mode), empowering you to constantly improve the employee experience, identify and plug gaps in service, etc. We’ll also have an API available so you can pipe this data wherever you’d like for further analysis.
By accessing Copilot on the web, users and stakeholders can experience significant enhancements: better search, more effective notifications, and deeper insights.
Greater accessibility for all
The other aspect of bringing the Copilot to the web that excites me is accessibility. Now large swaths of employee groups that weren’t previously able to leverage the Moveworks Copilot to find information and automate tasks will soon be able to do so. The following are examples of employee groups that sometimes lack access to enterprise messaging apps:
- Retail employees working in brick and mortar stores
- Manufacturing employees working on the shop or factory floor
- Field workers going door to door at city after city
- Independent contractors, and others
With Copilot on the web, these employees will be able to:
- Find answers to common shopper questions
- Look up items that are in or out of stock
- Submit purchase orders for needed parts
- Get timely access to their local field offices
- Understand contractor-specific benefits information
From a retail employee trying to request time off to a field technician finding information on customer sites or company policies while on the go, accessing vital information can now be as simple as chatting with the Moveworks Copilot. These are just some examples of how taking Copilot to the web will remove friction from work while elevating the employee experience.
Copilot for web is for everyone
At its core, building a Copilot for the web is about empowering everyone. We're thrilled to begin bridging this gap and to soon be able to extend Copilot's enhanced capabilities to a wider range of employees.
We envision a future where everyone, no matter who they are or where they work, can take advantage of the productivity gains of the Moveworks Copilot. This web surface can unlock the potential for more employees to leverage AI for better search and automation — and we can’t wait to see how it can uplevel work as we know it today.
Excited about the Moveworks Copilot for web? Sign up now to stay in the know as we approach early access.
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