Struggling with repetitive tasks, scattered information, or the daily grind of keeping everything on track? It’s not just you.
These challenges are common for businesses of all sizes, with employees losing five weeks of productivity every year due to inefficiencies across 1,000 different apps and systems.
Here’s the exciting part: AI technology can help you.
With 72% of companies already using AI in some way, it’s no longer a question of “if” but “how” to leverage it.
AI simplifies workflows, integrates systems, and enables teams to focus on what matters most — driving your business forward. Businesses that embrace AI today are setting themselves apart as leaders in their fields.
Ready to see what’s possible? Let’s dive in.
AI in business: How it works and why it matters
AI transforms operations by:
- Automating processes
- Delivering actionable insights
- Freeing up your team to focus on what matters most
Example: Luminis Health, a not-for-profit health system, introduced an AI-powered assistant, Lumi — an AI assistant designed to automate IT support — to tackle rising IT call volumes and long wait times.
Within two weeks, Lumi reduced call volume by 25%, enabling employees to get instant support while freeing up their IT team for critical tasks.
Here’s a quick breakdown of key AI technologies:
- Machine learning (ML): Learns from data to improve decision-making over time
- Natural language processing (NLP): Understands and interacts with human language
- Agentic AI: Acts autonomously to solve complex business challenges
Learn more: Agentic AI: The next evolution of enterprise AI
7 powerful ways AI transforms business processes
AI offers the tools your business needs to stay ahead of the curve.
From automating mundane tasks to empowering smarter decision-making, these seven benefits showcase how AI can transform your daily operations and fuel growth.
1. Save time and resources with intelligent automation
AI-powered automation can save your team countless hours by streamlining tasks and supporting a variety of business functions.
A great example of this is Leidos, a national security and health organization.
Leidos employs over 47,000 individuals worldwide and reports over $15.4 billion in revenue. But this level of scale doesn't come without operational challenges.
To help manage IT support across hundreds of applications, Leidos integrated an intelligent AI assistant across its technology ecosystem.
Now, 35% of all Leidos employees use virtual assistants to get on-demand support and automate repetitive tasks. As a result, the organization saved over 3,000 productivity hours a month.
Beyond IT, intelligent automation systems can benefit your organization in other areas:
- Human resources: Your HR team can automate multiple activities, including employee onboarding, training, payroll administration, and employee benefits support.
- Marketing: AI assistants can help you build comprehensive marketing strategies while completely offloading content generation and social media engagement.
- Sales: Through consistent and accurate sales pipeline and customer data management, AI assistants can streamline tedious administrative tasks so sales teams can focus on closing deals.
2. Support your employees with a single source of truth
Your organization's success significantly depends on how well your employees can complete their tasks.
Unfortunately, around one-third of employees spend half a workday or more each week just searching for the information they need to do their jobs.
This is where having a single source of truth can be so beneficial, and an AI-powered enterprise search solution makes it possible.
Using a combination of deep learning algorithms and NLP, enterprise search solutions provide employees with quick access to critical resources spread across multiple systems, apps, and connected databases.
As your organization grows and its data volumes scale, having an on-demand solution that provides fast and accurate answers to employee questions is invaluable — something Broadcom can attest to.
Broadcom, a global manufacturer of semiconductors and infrastructure software, had IT data spread across 10 different knowledge bases — with essential information located in multiple internal and external sources.
The company chose to implement an enterprise AI tool to help employees better manage their IT support issues. By leveraging an advanced conversational AI nicknamed 1.Bot, Broadcom is now able to resolve 57% of IT issues autonomously.
3. Improve the employee experience with self-service support
Empowering your employees to solve their own challenges is critical for ensuring smooth operations.
While internal teams like IT, HR, and accounting all have their supporting roles, the more employees can access self-service solutions, the more productive everyone will be.
AI-driven tools are perfect for enabling ongoing, on-demand employee support. By providing ongoing, on-demand employee support, AI assistants effectively remove many roadblocks that slow progress and impact project deadlines.
For example, rather than needing to wait for IT assistance to handle repetitive and time-consuming tasks like password resets, system access permissions, or software installations, employees can turn to a conversational AI assistant for immediate assistance.
Example: Medallia, a leader in employee and customer experience management, needed a way to automate the common IT issues their teams were experiencing. They invested in an advanced AI assistant solution.
It helped them free up their IT team and led to significant time savings. Now, 95% of Medallia employees depend on this AI solution for automated IT support. Problems that originally took several days to fix are resolved in seconds.
4. Lay the foundation for growth with integrations
As organizations scale their operations, the amount of tools they rely on day-to-day often grows in tandem.
On average, even small businesses with fewer than 500 employees can use up to 172 different applications daily. Still, this pales in comparison to larger organizations that can use two or three times that number.
That’s why it is critical to ensure seamless compatibility across all these technology investments. AI assistants help by enabling a powerful integration platform that connects, responds, and communicates across a business’s entire ecosystem, providing employees with immediate productivity gains.
With a centralized AI assistant, employees don't need to worry about learning how to use a brand-new platform. Instead, they can access powerful automation features within the applications they already use, such as Slack, Google Suite, or Microsoft Teams.
5. Improve employee outcomes with better internal communication
Effective communication is vital in every area of business. Not only does clear direction and transparency ensure everyone stays on the same page, but it also minimizes confusion, reduces errors, and leads to better cost savings.
AI assistants simplify all elements of internal communications.
Rather than relying on back-and-forth emails or even one-way interactions with traditional solutions, employees can use conversational AI to hold dynamic dialogues with intelligent AI-powered chatbots.
This creates a much more personalized experience for employees while streamlining information sharing.
Example: Consumers Energy, a leading energy provider in Michigan, experienced the benefits firsthand when the company adopted its new AI-powered communications software.
Leveraging an advanced AI assistant, Consumers Energy was able to seamlessly update employees on new company policies, announce service downtimes, and communicate important IT updates.
The results of this new communication strategy were significant, helping the company eliminate the need for over 1,000 software licenses and save over $55,000 in 14 days.
6. Improve decision-making with data-driven insights
To drive your business forward, you need reliable systems and applications for accessing and analyzing customer data. However, compiling and analyzing large amounts of information is time-consuming.
There’s also the challenge of extracting meaningful insights from outdated spreadsheets or basic reporting tools that don't provide real-time analysis.
AI tools can transform data management and deliver advanced insights that drive better data-driven decisions and improve automation capabilities.
That’s exactly why Albemarle, a global chemical company with 6,000 employees, launched its agentic AI solution, ALbot.
Thanks to its unparalleled flexibility and computing power, ALbot can quickly and accurately analyze large amounts of data in real time.
In addition to cutting issue resolution times in half, ALbot also delivers granular insights into inefficiencies, helping Albemarle leaders increase productivity and build a better employee experience.
AI assistants use machine learning algorithms and advanced data indexing features to provide important real-time analyses that help organizations improve their operational efficiency. This can include:
- Automating routine IT-related tasks to help reduce downtime and make decisive operational improvements
- Analyzing hiring trends and employee feedback to help improve staff retention rates
- Better predicting customer behaviors to provide more accurate forecasting
- Identifying critical bottlenecks across development pipelines to help streamline engineering-related business processes
- Creating real-time risk management assessments that analyze important market trends against a business’s current financial performance
7. Strengthen risk management with predictive analytics
AI tools can provide businesses with unique capabilities for improving their risk management. Using advanced predictive analytics powered by machine learning, AI technology can help a business analyze large datasets and identify potential issues before they have a chance to escalate.
Some of the capabilities of these solutions include:
- Real-time data analysis: AI assistants actively monitor the health of various systems and prioritize high-risk situations that need faster resolutions.
- Predictive analytics: Machine learning models enable AI solutions to identify key patterns in historical data while predicting the potential for issues in the future.
- Automated response systems: AI assistants can operate independently, automatically responding to common issues and allowing human agents to focus on more complicated issues.
- Continuous learning: Intelligent AI solutions can learn from the environment they're in and adapt their behavior over the long term for better outcomes.
The use cases for these AI systems are near limitless, especially in areas like IT operations, cybersecurity, and customer support. However, while they can bring significant advantages to enterprises, they are also used to provide life-saving benefits in fields like healthcare and public safety.
Vituity, a leader in healthcare innovation, relies on AI-powered employee communications to provide active care for individuals who need it the most. Serving 6.5 million patients each year, Vituity's 5,000+ physician partners depend on advanced AI technologies to help them identify and respond to critical patient needs.
Recognizing that their patients and partners needed a much faster response time for important follow-up emails and support issues, Vituity invested in an AI-powered assistant. As a result, they freed up 40% of help desk agents' time and were able to significantly reduce wait times for both patients and physicians.
Overcoming challenges in AI adoption
While AI offers significant benefits, adoption comes with challenges such as cost, data security, and employee training. Here’s how you can address them:
- Cost: Start small with scalable AI solutions tailored to your business needs.
- Data security: Invest in AI tools with robust security protocols and encryption.
- Employee training: Provide hands-on training and resources to help teams adapt to AI tools.
Moveworks specializes in addressing these barriers with solutions designed to integrate seamlessly into your existing workflows.
Discover how AI can help your business
AI technology can be a highly useful and transformative tool for all types of business operations, but only if you invest in the right solutions. Basic generative AI tools can address highly specific use cases, but enterprise AI solutions like Moveworks integrate across your entire business ecosystem to deliver comprehensive support and employee productivity.
Moveworks is taking workplace efficiency to the next level with our AI assistant. Our AI assistant lets your employees easily search and automate your employee support needs. Using chat or a web browser, Moveworks gives your employees one place to go to find information and automatically resolve support issues from across your business applications.
With 24/7 support in over 100 languages and seamless integration with existing tools, Moveworks enables you to eliminate repetitive support issues, deliver instant knowledge, and empower your employees to work faster across applications – helping your business to reduce costs and gain efficiencies.
Learn more about the perfect AI automation tool to elevate your enterprise operations.
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