Download the full Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024 to see how Moveworks is a Leader in this evaluation.
Forrester's recent report evaluating conversational AI platforms for employee services has recognized Moveworks as a Leader in the evaluation. This comprehensive assessment, based on 28 distinct criteria, evaluates Moveworks among other top vendors in the industry.
Moveworks is the universal AI Copilot for search and automation across all your applications. We provide employees with a single access point for information, support, and everything else employees need to get work done.
We believe that our comprehensive approach is what sets Moveworks apart. Unlike toolkits that are difficult to scale, app-specific copilots that enhance only one application, or search solutions that can't automate tasks, Moveworks offers a platform that addresses the entire spectrum of employee support needs.
In Forrester's evaluation, Moveworks achieved the highest possible score in 19 out of 28 criteria, including advanced language facilities, multilingual support, development and deployment speed, generative orchestration, prebuilt integrations, and strategic vision.
AI that understands the enterprise
Advanced language processing is a cornerstone of Moveworks’ generative AI capabilities. Our technology goes far beyond simple keyword matching or generic LLM responses. Layers of large language models (LLMs), discriminative models, and our proprietary MoveLM™ provide our customers with a platform capable of understanding nuanced enterprise-specific language.
Key features of our language understanding include:
- Context-awareness: Our AI grasps the subtleties of enterprise jargon, acronyms, and industry-specific terminology across IT, HR, sales, finance, and more.
- Adaptive learning: Unlike static scripts or rigid workflows, Moveworks evolves with your organization, continuously improving its understanding of your unique linguistic landscape.
- Multi-intent recognition: Our AI can decipher complex queries that may contain multiple requests or unclear intent, surfacing responses that are grounded, cited, and verified.
- Action-oriented interpretation: Beyond just understanding, Moveworks translates language into actionable tasks across various enterprise systems.
Our next-gen Copilot goes far beyond matching keywords. It can interpret support queries and handle whatever employees throw at it. In fact, our Reasoning Engine supports over 100 languages, breaking down barriers between global workforces without requiring extensive manual effort to build language-specific experiences.
By putting the latest and greatest language models at your employees' fingertips, our Copilot puts them on the ideal path to resolution — no matter how they describe an issue or which language they use. That means more efficient support, increased productivity, and improved employee satisfaction across your organization.
Differentiated AI architecture designed to take action
Our AI architecture sets us apart in the conversational AI landscape. Our updated Reasoning Engine incorporates agentic models and mixed-model LLM chains to facilitate action to provide a managed, but flexible, solution.
Key features of our unique architecture:
- Agentic models: Our AI doesn't just respond; it acts. The Moveworks Copilot works dynamically alongside employees, understanding context and taking proactive steps to resolve issues.
- LLM chains: We leverage multiple large language models in concert, creating a powerful, flexible system that can handle complex, multi-step tasks.
- Reasoning: Our Reasoning Engine combines multiple LLMs, enabling our Copilot to independently understand goals, plan, execute next steps, and adapt in dynamic environments.
- Retrieval-augmented generation: We combine language models with information retrieval, ensuring responses are both up to date and factually accurate within your organization's context.
This is to say that our unique architecture doesn't just understand language; it empowers action. Our Copilot can take initiative and adapt to situations without constant human supervision. And it can autonomously pursue complex goals and workflows. As a result, employees don’t just get answers, but solutions — transforming how work gets done across the enterprise.
Rapid deployment, immediate value
Moveworks delivers value on day one — no model tuning, scripting, or dialog flows required. Our platform is designed to deliver immediate, tangible benefits from go, without the extensive development work and training periods often associated with AI implementations.
Key aspects of our quick-to-value approach:
- Turnkey functionality: Moveworks works right out of the box, requiring no manual model tuning, scripting, or dialog flows, so our customers can start seeing benefits immediately after implementation.
- Scalability and fast implementation: Built for enterprise-scale deployment, Moveworks offers a smooth and rapid rollout across your organization.
- Continuous improvement: Employee Experience Insights continually uncovers and visualizes the most impactful issues affecting productivity, helping to plug gaps.
- Unwavering focus on customer success: We don't just provide a product; we partner with our customers to ensure they achieve and exceed their goals with our platform. This isn't just talk — it's evidenced by real-world success stories from major clients like Jamf, Toyota Motor North America, Mercari, and more.
Our customers start seeing the benefits of conversational AI faster, with minimal disruption to operations. This rapid time to value is crucial in today's fast-paced business environment, allowing organizations to quickly enhance employee productivity and satisfaction.
Enterprise-wide platform
While offering a ready-made solution, the Moveworks platform allows for customization beyond basic functionalities. Our extensible platform is designed to grow and adapt with our customers’ organizational needs.
Key features:
- Employee services focus: IT, HR, sales, marketing, and more — as your organization grows, Moveworks adapts to new systems and use cases.
- Workflow automation: Creator Studio enables natural language control of systems and applications, acting as an intelligent layer on top of enterprise apps.
- Extensive pre-built integrations: With 35 plugins and hundreds of integrations, Moveworks supports numerous use cases from day one.
- Copilot interface: Employees have a single point of contact for all support needs, from submitting expense reports to booking a business trip to resetting passwords.
We can see these features at play in how Honeywell uses Moveworks to answer employee questions like "How many PTO days do I have left?" This seemingly simple query actually requires accessing multiple systems, like Outlook and Workday, as well as an understanding of complex data relationships.
By making it possible to interact with backend systems conversationally, Moveworks eliminates the need for employees to navigate multiple platforms or understand a world of different GUIs, saving time and reducing frustration across the organization.
A bold vision of the future of enterprise AI
The driving force behind Moveworks is to take the friction out of work. Over the years, we've dedicated ourselves to building a comprehensive conversational AI platform that resolves employees' issues across various departments — instantly and autonomously — to make that vision a reality.
So while the Forrester report recognized Moveworks as a Leader, giving us the highest possible scores in 19 criteria, we are most honored by receiving 5 out of 5 scores in the vision, and roadmap criteria.
We believe this recognition aligns with the transformative impact our platform has already had on customers, like Hearst, Palo Alto Networks, Jamf, Unity, Broadcom, and many more.
Despite these achievements and recognition from Forrester, we believe the best is yet to come. We're committed to pushing the boundaries of what's possible in conversational AI for employee services, continually innovating to meet the evolving needs of the modern workplace.
Download the full Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024 to see how Moveworks is a Leader in this evaluation.
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