Businesses operate much differently than they did even just a few years ago. From communication to workforce management, your organization and the industry you represent are constantly evolving.
The primary motivator for this ongoing change? The ability to streamline and improve business processes. One can't afford to be wasteful when managing internal resources, so maximizing productivity and efficiency should be a top priority. However, challenges such as managing repetitive tasks, manual processes, poor information visibility, or a lack of integrations across your tech stack often stand in the way of achieving these goals.
This article will explore how businesses can overcome these obstacles using artificial intelligence (AI). Expect to gain insights into how AI can address their unique challenges and transform the way they work.
How AI at Work Has Changed Our Work
With AI integrations shown to increase business performance by up to 66%, businesses are increasingly leveraging this technology for a wide range of use cases. Readers will also discover how AI can help your organization improve productivity, streamline operations, and stay ahead in an ever-evolving landscape.
1. Maximize the capabilities of your favorite tools
Most organizations rely on countless software solutions to support various aspects of their business. This need has only grown over the years as more companies shift their operations to the cloud.
However, many of these tools only support specific departments, and businesses rarely maximize their value organization-wide. With teams often working in silos, it's difficult to connect workflows across applications without disrupting productivity.
AI assistants and other intelligent solutions allow businesses to unlock the full potential of their entire tech stack by:
Connecting isolated workflows
AI solutions act like a bridge between applications and databases. Leveraging application programming interface (API) connections and advanced machine learning algorithms, AI tools move seamlessly between all company systems and databases. This allows for real-time data synchronization regardless of where employees manage their workflows.
Automating repetitive tasks
One of the largest benefits of AI tools is their automation capabilities. Businesses can offload their repetitive and time-consuming tasks to intelligent AI agents. These AI-driven tools autonomously execute tasks behind the scenes faster and with incredible accuracy. With this added efficiency, employees can focus on other critical elements of the business.
Supporting more advanced integrations
AI assistants are powerful orchestration tools that help businesses get more value out of their current technology investments. Using multi-step routines, AI copilots can enable cross-platform automation, such as:
- Updating CRM data after relevant sales calls or when closing new opportunities
- Notifying product teams of an increase in related customer service issues
- Generating comprehensive marketing reports using data pulled from multiple external sources
2. Consolidate all of your resources
Getting employees the information they need when they need it is critical for maximizing productivity. According to a recent survey, employees spend, on average, at least two hours every day looking for resources to do their jobs. Over the course of a year, this can cost businesses tens of thousands of dollars in lost productivity.
AI-powered enterprise search tools ensure every employee has on-demand access to the right, updated resources whenever they need them. Rather than searching for information distributed across multiple digital platforms, employees can chat directly to an integrated chatbot that acts as a single source of truth for the entire company and across all kinds of file types too.
Being able to search using a virtual AI assistant across the organization's entire digital ecosystem means employees can:
- Source the most updated documents, emails, or reports using simple queries
- Get relevant personalized answers to questions related to past or current business activities
- Cross-reference project details spread across different task management platforms, systems, and applications
- Quickly and securely access the right company policies or training materials
Enterprise search solutions ensure employees have access to the information they need to perform at their best. However, modern AI search tools go far beyond just using indexed data to deliver scripted answers.
They can also provide more accuracy and reliable, and personalized answers, by using Retrieval Augmented Generation (RAG) to generate AI answers combined with external knowledge sources with permissions to deliver the most tailored and useful results for each employee.
Some search tools are also agentic AI solutions, which set its own goals, plan optimized workflows, make nuanced decisions, and adapt to changing circumstances, think of an employee searching for their time-off policy then requesting time off or searching for the name of a conference room and then being able to book that same conference room – agentic AI can make it possible.
Employees don't need to waste time sifting through irrelevant responses when interacting with agentic AI chatbots. Since the solution automatically recognizes the business context of each query, employees can quickly get the answers they need and continue with their tasks.
3. Make generative AI work for you
The term "generative AI" refers to the ability of software to automatically "generate" various forms of digital content. This can include everything from web content and emails to media like images or videos.
Generative AI uses advanced algorithms and natural language processing (NLP) to carry out a wide range of commands using simple text-based prompts. It does this through a combination of techniques in machine learning and natural language processing like training on large datasets, understanding prompts, predictive modeling, and iterative refinement. With generative AI solutions, what might normally take an employee several hours to complete, like generating support tickets or accessing company policies, can now happen in seconds.
Many organizations today regularly use generative AI tools like ChatGPT, Jasper, or Bard to streamline multiple department activities like:
- Content creation: Writing copy for websites, blogs, or social media platforms can be time-consuming and resource-intensive. Generative AI tools streamline this process while allowing users to provide specific instructions on the length, topic, and writing style of the content.
- Marketing campaign support: Generative AI tools can add invaluable support to marketing teams preparing advertising campaigns and promotional materials. Teams can leverage these solutions to assist with creating copy for landing pages, advertisements, email newsletters, and even multilingual product packaging.
- Data analysis and reporting: Besides providing written text, generative AI can also help businesses summarize in-depth data analyses. These tools can take large datasets and automatically turn them into comprehensive charts, helpful sales graphs and reports, or detailed financial summaries.
Although generative AI tools can improve businesses' efficiency, they have certain limitations and should adhere to responsible AI practice to ensure your business data is correctly managed. Another consideration is that not all generative AI tools provide the same quality of content. With some solutions, teams may need to spend more time editing returned results or experimenting with different prompts, which reduces the total value of the tool.
4. Improve the employee experience
While chat-enabled AI tools can process various user-generated prompts, this doesn't mean they're limited to static dialogues. A simple chat interface can become a highly engaging and informative virtual assistant with conversational AI.
Conversational AI assistants allow employees to "talk" to them no differently than they would one of their colleagues. Rather than needing to know how to write complex scripts, employees can use natural language when asking questions and getting support.
Keeping AI-enabled chat solutions easy to use helps to:
- Increase adoption from employees with all levels of technical skill
- Reduce learning curves and increase productivity gains
- Accelerate ROI by letting employees maximize their usage of the tool from day one
Regardless of the AI features a tool has, if it isn't easy to use, it may not provide long-term value for the business. Adopting a conversational AI solution helps businesses improve accessibility for all employees. The better the experiences, the better the organization's results.
5. Provide support to everyone in the organization
While some AI tools are best suited for business process automation, others support individual employee and departmental efficiencies. However, advanced solutions like those provided by Moveworks offer all of these benefits in one cohesive package.
Enterprise-grade AI platforms use intelligent assistants that integrate seamlessly across a business's entire tech stack. This enables all departments to access the same level of automation support without exiting their current working environment.
There is a wide range of use cases for these company-wide integrations across multiple departments, including:
Human resources
HR teams are often tasked with routine responsibilities that can become tedious. AI copilots can automate many of these administrative functions, such as managing lengthy employee onboarding processes, scheduling training exercises, and answering benefits questions. Thus, HR teams can spend more time planning and executing value-adding initiatives.
IT
Ongoing IT support issues quickly drain a business of essential resources and productivity. AI solutions can significantly decrease the workload of IT specialists by prioritizing support tickets and even resolving common issues on their own. For example, they can automatically handle password resets, provide access permissions to various systems, and provision new software.
Engineering
Software development teams are constantly under pressure to meet tight deadlines. AI-powered solutions can play a critical supporting role in expediting SDLCs. AI assistants help engineers quickly find the information they need in less time by creating a centralized knowledge base of all company resources and digital assets. They can also automate repetitive coding tasks and check for program inaccuracies to minimize debugging time.
Implement an assistant that benefits the entire enterprise
From increasing overall business performance to improving productivity and streamlining operations, there are numerous ways you can start leveraging AI platforms to significantly improve your operational efficiency.
However, to unlock AI technology's full capabilities at the enterprise level, it's important to invest in the right solutions. Moveworks does this by letting employees easily search and automate support needs. Using chat or a web browser, Moveworks gives your employees one place to go to find information and automatically resolve support issues from across your business applications.
With 24/7 support in over 100 languages and seamless integration with existing tools, Moveworks enables you to eliminate repetitive support issues, deliver instant knowledge, and empower your employees to work faster across applications – using Moveworks AI to help your business to reduce costs and gain efficiencies – and be ready for the future of work.
See how easy it can be to put AI technology to work for your business. Sign up for a free demo of the Moveworks Copilot today.
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