13 Enterprise AI Solutions and How Businesses Use Them

Three in four knowledge workers (75%) now use AI at work. That means if you want to stay ahead, AI isn’t just an option — it’s a necessity.

The businesses that thrive will be the ones using AI to: 

• Streamline processes
• Deliver insights
• Automate tasks 
• Drive efficiency at scale

Enterprise AI solutions focus on the unique challenges big companies face, like handling large data volumes and ensuring data security. But not all of them are built with the scale or security or structure to support what your organization needs, so you should choose wisely. 

What is enterprise AI?

Enterprise AI is more than just advanced machine learning algorithms — it’s a system designed to understand, adapt, and integrate within the complex operational structures of large organizations.

Unlike consumer AI, which prioritizes accessibility and ease of use, enterprise AI must operate at scale while maintaining strict security, compliance, and contextual awareness.

The key differences between enterprise AI and standard business AI lie in: 

• Contextual awareness: Enterprise AI must understand nuanced roles, responsibilities, and access levels within an organization—not just process data.
  
  
• Architectural integrity: The foundation of enterprise AI determines its ability to work securely and effectively within an enterprise ecosystem.
  
  
• Security and compliance: Unlike consumer AI, which prioritizes seamless adoption, enterprise AI requires rigorous validation and safeguards against risks like data leaks.
  

Simply adopting an AI tool with the most features isn’t enough — complexity doesn’t always equate to effectiveness.

Unlike consumer AI, which might assist with generic tasks like summarizing reports, enterprise AI in this case provided real-time, role-specific insights while maintaining strict data governance. For example, Unity used enterprise AI to cut IT problem resolution time from three days to less than a minute, leading to a 91% employee satisfaction rate.  

In short, success in your enterprise AI strategy depends on the architecture, security, and adaptability of the solution — not just the version of the model you deploy, but how well it integrates and operates within your organization.

What is an enterprise AI solution?

An enterprise AI solution is a type of software designed to incorporate AI-enabled technologies into large organizations. Types of enterprise AI applications include:

Enterprise Resource Planning (ERP) Optimization:

• Integrated Data Analytics: Enhance ERP systems with AI to analyze cross-departmental data.
• Resource Management: Optimize resource allocation and utilization.

Intelligent Automation:

• Robotic Process Automation (RPA): Automate repetitive tasks company-wide.
• AI-driven Workflows: Streamline processes across departments.

Predictive Analytics:

• Business Forecasting: Predict sales, market trends, and financial performance.
• Risk Management: Mitigate risks affecting various business areas.

Data-Driven Decision Making:

• Unified Data Platforms: Consolidate data for comprehensive insights.
• Advanced Reporting: Generate enterprise-wide performance reports.

Employee Support:

• Virtual Assistants: Assist employees with tasks like scheduling and information retrieval.
• Talent Development: Personalize training and career development programs.
  

5 examples of enterprise AI at work

Enterprise AI offers a wide range of use cases and supports every department across the organization, including:

1. Human resources: AI revamps HR by automating tasks like resume screening and staff scheduling. HR can make better hires and manage employee needs more efficiently.
2. Customer service: AI-powered chatbots improve customer experiences with 24/7 support. These chatbots resolve common issues quickly, freeing up human agents for more complicated cases.
3. Sales: Predictive data analytics guides sales teams in identifying potential customers and tailoring personalized marketing strategies, boosting conversion rates, and improving the overall customer experience.
4. Engineering: AI streamlines process automation in engineering work, such as predictive maintenance, forecasting equipment failures, and reducing downtime.
5. IT: Enterprise AI assists IT departments by autonomously resolving or triaging and routing support tickets, helping staff reduce mean time to resolution (MTTR).

Why enterprises need AI solutions

Ignoring the potential of AI solutions puts your business at a disadvantage. Stay competitive by integrating AI across your enterprise to gain key benefits like:

• Improved efficiency and productivity: by automating tasks and processes. In fact, AI is expected to improve productivity around the world by up to 1.5% annually and drive significant GDP growth.
• Enhanced decision-making: through data-driven insights.
• Increased agility and responsiveness: to changing market conditions.
• Reduced costs: by optimizing resources and streamlining operations.
• Improved customer experience: through personalized interactions and support
• Greater innovation: by enabling new products, services, and business models

However, not all AI solutions are created equal. Enterprise AI must be contextually aware, architecturally sound, and built for business needs — not just packed with features. Choosing the right tool requires understanding its strengths, limitations, and ideal use cases.

Learn more about deploying AI effectively in your enterprise.

13 top enterprise AI solutions

Finding the right AI solution for your business can feel overwhelming, but it doesn’t have to be. 

The best-in-class enterprise AI platforms provide flexible, scalable solutions that suit a wide range of business needs.

Whether you’re looking to streamline IT support, boost customer service, or automate workflows, there’s a tool for you. Here are the top 13 enterprise AI solutions that can transform your business operations:

1. Moveworks

Harnessing the power of agentic AI, Moveworks gives you reliable enterprise automation that is able to serve your entire business out of the box. 

Moveworks helps enterprises deploy AI in ways that enhance efficiency and productivity across the organization — not just a single department. From streamlining talent acquisition to enabling self-service IT assistance, Moveworks delivers a true enterprise-wide solution.

Key features:

• AI assistant: Automates complex, repetitive tasks, reducing workload for your support teams
• Enterprise search: Lets employees instantly find the information they need with natural language processing
• Real-time analytics: Delivers insights for better decision-making
• Seamless integrations: Able to connect with your ERP, CRM, ITSM, HRIS, and other enterprise systems
• Robust security: Meets high compliance and regulatory standards

Request a demo to see how it works. 

2. Salesforce Einstein

Launched in 2016, Salesforce Einstein delivers predictive analytics capabilities with AI-driven insights and automation across various business functions. 

It’s seamlessly embedded into Salesforce's CRM, helping your organization use AI without extensive data preparation or management.

Key features:

• Einstein Bots: Automate customer service interactions by handling routine queries, freeing up your human agents to tackle more complex issues.
• Einstein Prediction Builder: Create custom AI models to predict outcomes, such as lead conversion rates or likelihood of customer churn, without needing to write a single line of code.
• Einstein Vision and Language: Recognize images and analyze text to gain a deeper understanding of customer interactions and preferences.

3. H2O.ai

H2O.ai offers an AI cloud platform that integrates seamlessly across multiple environments, including cloud, on-premises, and hybrid. 

Key features:

• AutoML capabilities: H2O.ai's automated machine learning (autoML) streamlines the model-building process, making it faster and more efficient without sacrificing accuracy or transparency.
• Explainable AI: The platform offers robust tools for machine learning interpretability, enabling users understand the decisions made by their models and building trust among stakeholders.
• Scalability: With full NVIDIA RAPIDS integration, H2O.ai provides high-performance cloud computing capabilities that support massive scale workloads using both CPUs and GPUs.

4. Google Cloud AI

Google Cloud AI delivers the same high performance and reliability that users expect from the cloud provider. You get scalable, secure, and powerful AI systems and platforms to help your business stay competitive.

Key features:

• Customer Engagement Suite: Provides customizable virtual machines (VMs) that offer high-performance AI capabilities. Compute Engine’s Tau VMs are known for their exceptional price-performance ratio.
• Document AI: A set of tools that use AI to extract, analyze, and classify information from documents. Document AI supports various document formats and helps businesses automate data entry and improve accuracy.
• Vertex AI: Helps boost conversions and lower abandonment with search, browsing, and recommendations on your digital properties.

5. Glean

Glean provides an AI-powered workplace search and knowledge discovery platform, enabling employees to quickly find relevant information across various enterprise systems and tools. They offers a centralized AI platform that connects, secures, and makes sense of your company's data, powering search, automation, and AI agents. 

Key features:

• Document AI: Using AI technology, Glean can extract, analyze, and classify information from documents, making data entry easier and improving accuracy.
• Generative AI: Glean's platform allows you to build generative AI apps that automate tasks like answering FAQs, handling IT requests, and generating domain-specific content.
• Enhanced Data Governance: Glean supports sensitive data discovery, GDPR and CCPA compliance, and user access review, ensuring a secure and compliant AI ecosystem.

6. Aisera

Aisera provides a universal AI copilot with agentic reasoning and orchestration. It uses domain-specific LLMs and proactive AI agents to unify workflows, automate tasks, and give insights across your whole organization. You can also create custom enterprise AI agents using various low-code/no-code tools.

Key features:

• AI search capability across your entire organization: Find exactly what you need, when you need it — no matter where it’s stored so you can get answers to your questions.
• Universal AI Copilot: Streamline your operations with one AI Copilot that connects all your tools and systems. Deliver seamless, proactive support across every department to save time, reduce costs, and keep your teams in sync.
• Agentic reasoning and orchestration: Get tasks done right the first time with an AI that truly understands your business needs. Aisera’s Copilot delivers personalized, accurate responses and actions.

7. Microsoft Copilot

Microsoft Copilot is an AI-powered tool designed to improve productivity by integrating into Microsoft 365 applications. It uses generative AI and large language models (LLMs), to provide intelligent suggestions and help you generate content, analyze data, and automate tasks.

Key features:

• Content generation: Copilot can help you create drafts, generate ideas for documents, and rewrite sections of text to improve clarity and style.
• Data analysis: In Excel, Copilot can analyze data, suggest trends, create visualizations, and generate summary insights
• Meeting insights: Copilot can provide summaries of meetings, highlight key points, and suggest action items, helping you stay on top of your tasks

8. Microsoft Azure AI

Microsoft’s Azure AI provides tools and resources enterprises need to bring custom generative AI solutions to life and solve business challenges at scale. 

Key features:

1. Azure AI Model Catalog: Access over 1,700 foundation models from top creators.

2. Azure AI Foundry (formerly AI Studio): Build, customize, and manage AI agents and apps for countless use cases.

3. Azure AI Content Safety: Ensure responsible AI use with robust security, data protections, and custom filters.

Azure offers on-demand, resource-based pricing models. Did you know that Microsoft and Moveworks can work together? Moveworks is available for purchase via the Azure Marketplace, allowing organizations to use their pre-committed Microsoft Azure Consumption Commitment (MACC) spend toward Moveworks licensing.

9. Coveo

Coveo is an AI search and generative experience platform which optimizes touchpoints along the customer journey. Coveo offers AI-driven search and recommendations that personalize customer interactions to improve the user experience.

Key features:

• AI-driven search: Coveo leverages user intent and contextual meaning to provide relevant search results.
• Generative answering: Their secure solutions, powered by large language models (LLMs), deliver trustworthy answers.
• AI recommendations: The platform predicts and suggests content and product recommendations based on activity and past interactions.

10. IBM Watson

IBM has a long history with AI, from its Deep Blue computer to winning Jeopardy to providing business AI solutions. Today, IBM’s watsonx AI portfolio processes vast amounts of data to support various business applications.

Key features:

• watsonx.ai: Train, validate, tune, and deploy foundation and machine learning models with ease.
• watsonx.data: Scale AI workloads for all your data—anywhere.
• watsonx Assistant: Empower everyone in the organization to build and deploy AI-powered virtual agents without writing a single line of code.

11. ServiceNow

ServiceNow's enterprise offerings include predictive analytics and machine learning capabilities that automate routine IT tasks, improve incident management, and enhance overall service delivery efficiency.

Key features:

• IT service management (ITSM): Automates and streamlines IT service delivery, helping you manage incidents, problems, and changes efficiently.
• Customer service management (CSM): Enhances your customer support by automating service requests, problem resolution, and customer engagement.
• Virtual agents: Provide conversational support to users, facilitate workflows, and help to reduce the workload on human support staff.

12. Salesforce Agentforce

Salesforce Agentforce is an AI-powered application that provides autonomous support to employees or customers. It connects to various data sources, allowing agents to plan, reason, and execute tasks efficiently. 

Key features:

• Real-time data access: Agents can connect to data sources and use these in real-time to plan and execute tasks.
• Customizable agents: Organizations can create custom agents with specific skills tailored to their needs.
• Integration with existing systems: AgentForce can connect to existing APIs or use MuleSoft’s pre-built connectors to integrate with 30+ systems.

13. NVIDIA

NVIDIA AI offers a comprehensive ecosystem that includes infrastructure, enterprise-grade AI software, and AI models to boost productivity and efficiency across various industries.  

Key features:

• Generative AI: Enables you and your team to build production-ready generative AI solutions to transform business operations.
• Data science: Accelerates data processing and AI training, reducing infrastructure costs and power consumption.
• AI Inference: Deploys AI models faster and with higher accuracy, achieving faster insights with lower costs.

How agentic AI supercharges enterprise AI solutions

Agentic AI helps enterprise AI solutions achieve advanced levels of automation, digital transformation, and operational efficiency. 

Agentic AI goes far beyond traditional AI:

• Dynamic analysis: Adjusts to changes and processes new inputs instead of just following preset instructions.
• Contextual awareness: Understands the environment, user intent, and constraints, not just the raw data.
• Independent actions: Makes real-time decisions with little to no human help.
• Continuous learning: Improves its performance over time by learning from past experiences.

In these ways, agentic AI can help enterprises overcome the technical limitations of traditional AI. Think rigid, rule-based processing or a lack of contextual understanding—by offering adaptive, context-aware decision-making and continuous improvement. This enables greater efficiency, reduced human intervention, and more accurate outcomes.

Moveworks: agentic AI Assistant for enterprise 

While there are plenty of enterprise AI solutions out there, Moveworks AI Assistant is out-of-the-box ready and delivers fast time to value. It offers:

• Combines powerful search and generative AI with automated actions across your tech stack
  
• Works where employees already collaborate (Slack, Teams, etc.)
• 24/7 personalized support in 100+ languages

More than 300 companies trust Moveworks to support employees worldwide — helping them find answers faster, automate repetitive tasks, and boost productivity.

Unsure if it’s for you? Take it from our customer, Unity, who dropped their IT problem resolution time from 3 days to less than 1 minute — for a 91% employee satisfaction rate.

Explore the benefits of Moveworks today: Sign up for a personalized demo.