The Ultimate Guide to IT Support Software: 32 Enterprise Solutions That Streamline ITSM Workflows

If you're aiming to streamline your IT operations, you know that the right software can make a real difference in improving your outcomes.

Maybe you're considering software that can tackle specific challenges such as managing service requests through automated ticketing systems and securing access with robust identity and device management solutions.

Or perhaps you’re looking for tools that can seamlessly integrate with your existing systems while offering scalability to accommodate future growth.

Whatever your situation, it’s also important to not just improve key processes, but to have key systems work that work in synergy across your entire IT ecosystem.

In this guide, we’ll explore these essential systems and tools, including:

• Ticket management solutions organize and prioritize support requests, ensuring that issues are resolved systematically and transparently. Together, these components create a robust, efficient, and secure IT support structure.
• AI-powered automation streamlines routine tasks like incident detection, allowing IT teams to focus on complex problems, thus boosting productivity.
• Knowledge base software empowers employees with self-service options for common issues, which reduces the support team's workload. 
• Identity access management safeguards data and resource access, ensuring a secure IT environment. 
• Asset management software provides comprehensive tracking of hardware and software, optimizing resource allocation and simplifying troubleshooting.
• Remote access tools make it easy for IT support teams to fix issues on user devices without needing to be there in person for faster support.
• Employee communications and internal chat systems facilitate real-time interaction, expediting issue resolution and improving user experience.

We'll also explore how these IT support solutions enable your employees and IT team to work better together, creating a more productive, satisfying, and innovative technology experience across your company.

At a glance: Top IT support software in 2025

What is IT support software?

IT support software includes a range of digital tools that help enterprise IT teams manage, resolve, and automate user support needs. These tools can cover everything from ticketing and service management systems to remote troubleshooting, asset management platforms, and automation tech. 

The aim is to make it easier for IT teams to provide fast, secure, and scalable support across different devices, apps, and user environments.

Your team is likely managing hundreds of applications across cloud and on-premises environments — the average for a single enterprise is 1,061, according to Salesforce. They're supporting remote and hybrid workforces using a wide array of devices. And they're dealing with risks that demand constant vigilance.

Benefits of AI-powered IT support

It can be challenging to keep up with this level of complexity using manual support processes alone. That’s why more companies are turning to AI-powered support solutions. These tools are able to handle routine tasks, offer real-time assistance, and help IT teams stay ahead instead of constantly playing catch-up.

AI-powered support tools are changing the way IT teams operate by bringing intelligence and automation to previously manual processes and limited help desk software. These technologies are designed to improve efficiency while strengthening security and enhancing user satisfaction.

Streamline workflows to increase efficiency

When your IT team uses support software with strong automation features, they are able to handle a lot more tickets. 

AI-powered tools are able to handle common tasks like password resets, software access, and basic troubleshooting automatically. This improves employee and customer support while freeing up your team to focus on bigger, more strategic projects.

Proactively identify and protect against threats

Security is understandably a top priority for IT teams, and modern support software includes powerful tools to strengthen your defensive posture.

Advanced IT support platforms are able to monitor for unusual behavior patterns, help enforce access policies, and even help IT teams identify potential vulnerabilities before they become problems. They give you a clear view of your entire environment, making it simpler to spot and tackle security risks.

With features like automated compliance checks and security policy enforcement, these tools help keep your environment secure, even as it gets more complex.

Enhance the user experience

Nothing frustrates employees more than technology issues that prevent them from doing their jobs. IT support software can significantly help improve the user experience by reducing resolution times and providing multiple support channels.

When employees can quickly get help through self-service portals, chatbots, or automated IT help desk systems, their productivity and satisfaction get a big boost. The best tools have easy-to-use interfaces that let people report issues, track progress, and find answers to common questions on their own.

This improved experience can potentially contribute to increased business value and customer satisfaction. Employees spend less time wrestling with tech problems and more time focused on serving clients.

Strengthen decision-making

One of the best things about IT support software is the data-driven insights it offers. These tools give you detailed analytics to spot support trends, pinpoint recurring issues, and make smarter decisions about your tech investments.

With detailed reporting on metrics like resolution time, common issue types, and support team performance, you are able to identify inefficiencies and continually improve your support operations. These insights also help with capacity planning, allowing you to allocate resources where they'll have the greatest impact.

Agentic automation

The latest evolution in IT support software is agentic AI — systems that are able to independently perform complex tasks across multiple systems. Unlike simple automation that follows fixed rules, agentic AI is able to understand context, make decisions, and in many cases, execute end-to-end processes without needing direct manual intervention.

For example, when an employee needs access to a new application, an agentic AI system is able to:

• Understand the request
• Verify the employee's permissions based on role and department
• Provision the appropriate license
• Create necessary accounts
• Send personalized setup instructions

Ticket management solutions

Ticket management systems are the heart of IT support, keeping everything organized, making sure user issues get tracked and resolved smoothly, and helping support teams use their time and resources effectively.

1. Ivanti — Streamline task management from ticket to resolution

In addition to its asset management capabilities, Ivanti offers IT service management functionality that helps streamline the entire support process. It gives IT teams an all-in-one platform to manage the ticket process from start to finish.

Key features include:

• Incident and problem management
• Service request fulfillment
• Change and release management
• Knowledge management
• Self-service portal capabilities

Ivanti's ITSM solution is a great choice for organizations that want a single platform combining service management with asset and endpoint management. This integration gives support agents helpful context and makes resolving issues much smoother.

Pricing: Custom pricing based on deployment size and modules implemented.

2. ServiceNow — Workflows that work, for IT and beyond

ServiceNow is a widely used platform for managing enterprise IT support operations. With its powerful workflow engine and extensive customization options, it’s a great fit for even the most complex business setups.

Key features include:

• Comprehensive incident and problem management
• Service catalog with automated fulfillment
• Change and release management
• Configuration management database (CMDB)
• Virtual agent capabilities for self-service

ServiceNow can be a great tool for organizations of any size that want to streamline IT operations and improve the customer or employee experience. Plus, its Moveworks integration makes it easy to automate ticket creation, classification, and resolution using AI, cutting down support team workloads in a big way.

Pricing: Custom pricing based on your business needs.

3. Jira Service Management — Smarter ticketing for high-velocity IT teams

Jira Service Management combines Atlassian's project tracking capabilities with IT service management features. Its integrations with other Atlassian tools (as well as Moveworks) provide a single environment for managing support operations.

Key features include:

• Customizable request queues and workflows
• SLA management and reporting
• Knowledge base integration with Confluence
• Automation rules for routine tasks
• DevOps integration capabilities

The platform is particularly well-suited for agile IT teams and those using other Atlassian products like Jira Software or Confluence.

Pricing: Starts at $20/agent/month for small teams, with volume discounts for larger deployments.

4. Freshservice — Modern IT support, minus the complexity

Freshservice offers a cloud-based IT service management platform designed for easy implementation and use (especially when paired with Moveworks). For IT teams, its powerful features and intuitive interface deliver an easier way to handle tickets.

Key features include:

• Incident and problem management
• Service catalog and request fulfillment
• Asset discovery and management
• Change management with approval workflows
• Self-service portal with knowledge base

Freshservice stands out for its user-friendly approach to IT service management. Its simplicity and quick implementation make it a good choice for organizations looking to improve their support processes without extensive customization.

Pricing: Ranges from $19–100/agent/month.

5. Zendesk — Simple, powerful ticketing for every IT request

Zendesk provides a flexible support platform that also works well for IT service management. Its focus on customer experience translates well to employee support, offering a user-friendly approach to ticket management.

Key features include:

• Omnichannel ticket management
• Customizable workflows and automations
• Knowledge base capabilities
• Reporting and analytics
• Self-service portal options

Zendesk works great for organizations looking to give employees a smooth, consumer-like support experience. Its focus on usability and modern design (elevated with a Moveworks integration) makes it simple and approachable for both agents and users.

Pricing: Ranges from $19–115/agent/month, with custom enterprise quotes available.

6. BMC Helix — Intelligent service management for enterprise IT

BMC Helix offers an enterprise-grade ITSM platform with advanced AI capabilities for automation and predictive analytics. IT teams in big organizations will find all the service management tools they need, along with the scalability to handle complex setups.

Key features include:

• AI-powered service management
• Cognitive automation for routine tasks
• Omni-channel self-service
• Predictive analytics and insights
• Comprehensive ITIL processes

BMC Helix is a popular choice for enterprise-level service management, thanks to its smart automation features. Its advanced AI can spot patterns and handle repetitive tasks, making it especially useful for large support teams — plus its Moveworks integration adds even more flexibility.

Pricing: Custom quotes available based on your organization's specific needs

AI-powered automation for IT teams

Clearly, AI-powered automation tools have a major impact on IT operations, making manual processes smarter and more efficient. These tools are able to understand natural language, make context-based decisions, and take actions across different systems with minimal human input.

7. Moveworks 

Moveworks delivers an enterprise-grade AI assistant that empowers IT teams by enabling users to quickly find answers, automate tasks, boost productivity, and build AI agents.

Unlike basic chatbots or simple automation tools, Moveworks uses advanced natural language understanding (NLU) to comprehend what users need (even if their query has grammatical errors or misspellings) and takes action to solve their issues.

A differentiator is its agentic AI architecture, which allows it to understand context, make decisions, and execute multi-step processes across different systems, from resetting passwords to provisioning software access or troubleshooting network issues.

Moveworks' standout features include:

• Agentic automation: Moveworks AI Assistant is able to complete tasks across your technology stack end-to-end in seconds, leveraging multiple large language models (LLMs) and hundreds of pre-built integrations and plugins.
• Conversational AI interface: Employees can ask for help using everyday language through the tools they already use, like Teams, Slack, or email.
• Enterprise knowledge management: Moveworks automatically indexes your knowledge base content and delivers personalized answers based on each employee's role, location, and permissions.
• Multilingual support: The platform provides assistance in 100+ languages, ensuring a consistent experience for global workforces.
• Analytics and insights: Detailed reports help you spot support trends and find ways to improve processes.
• Agent Studio: Designed from its core for AI agents, it’s a unified workspace for building agents fast, with the Agentic Automation Engine powering autonomous and proactive workflows. It allows users to design custom solutions tailored to their specific needs, enhancing the efficiency and effectiveness of their operations .

Moveworks is well-suited for large enterprises with complex IT environments and high support volumes. The platform's ability to integrate with existing ITSM systems, knowledge bases, and collaboration tools makes it a powerful addition to any IT support stack.

With Moveworks’ AI Assistant handling routine support tasks automatically, you can help reduce support costs, enhance the employee experience, and allow your IT team to focus on higher-value work.

Ready to see how it works? Try it out yourself!

8. Workato — Automate incident management with AI agents

Workato is an integration platform that brings AI-powered automation to complex IT workflows. The platform makes it easy to connect apps, data sources, and business processes without a lot of complex coding.

Key features include:

• Low-code automation builder with drag-and-drop interface
• AI-powered workflow suggestions based on common patterns
• Pre-built connectors for 1,000+ applications and services
• Intelligent error handling and exception management
• Conditional logic and dynamic routing capabilities

Workato automates complex IT processes that involve multiple systems. When it comes to incident management, it can handle everything from automatically creating tickets to keeping stakeholders in the loop — all based on rules you customize.

Pricing: Custom and based on the number of workflows, connectors, and execution volume.

9. UiPath — End-to-end automation, from tickets to tasks

UiPath makes it easy to automate repetitive IT support tasks with a powerful mix of robotic process automation (RPA) and AI. It’s great for handling high-volume, rule-based processes that used to take a lot of manual effort.

Key features include:

• Visual process designer for creating automation workflows
• AI-powered document understanding for extracting information from unstructured data
• Task capture for easy documentation of existing processes
• Process mining to identify automation opportunities
• Automation options for both attended and unattended tasks

UiPath is ideal for IT teams looking to automate labor-intensive processes like user onboarding, access provisioning, compliance reporting, and routine system maintenance. Its ability to interact with legacy systems also makes it valuable for organizations with complex IT environments.

Pricing: Starts at $420/month for one Automation Developer License, but a 60-day free trial is available.

10. Zapier — Simple automation for complex IT workflows

Zapier provides a user-friendly platform for connecting applications and automating workflows without coding. With support for over 5,000 applications, it’s a flexible solution for streamlining routine IT tasks.

Key features include:

• Intuitive interface for creating multi-step automation "Zaps"
• Extensive app integration library covering thousands of business tools
• Conditional logic and filters for complex workflows
• Scheduling capabilities for time-based automations
• Error handling and notification options

Zapier is best suited for small to mid-sized IT teams looking for quick wins in automation without significant implementation effort. It’s great for things like automating notification workflows, syncing data between systems, and handling simple approval processes.

Pricing: Ranges from free for basic use to $70+ per month for teams with more advanced needs.

11. Aisera — Transform the helpdesk into an autonomous engine

Aisera offers an AI service management (AISM) platform that uses conversational AI to automate IT support and service desk operations. The platform leverages natural language processing (NLP), machine learning, and automation to provide self-service options across multiple channels.

Key features include:

• AI-powered virtual assistant for employee self-service
• Automatic help desk ticket classification and routing
• Knowledge management with automatic content suggestions
• Workflow automation for common IT processes
• Analytics dashboard for tracking performance metrics

Aisera is great for organizations looking to cut down on tier-one support requests and boost first-contact resolution rates. It easily integrates with popular ITSM platforms like ServiceNow, Jira Service Management, and Zendesk, making it a flexible fit for existing support systems.

Pricing: Exact pricing information isn’t available, so you’ll need to book a demo to learn more.

Knowledge base software and file storage

Good knowledge management is important for IT support. Here are some tools that help teams keep track of solutions, share tips, and give users handy self-service resources — and like our communication tools, they all easily integrate with Moveworks.

12. Notion — Unify docs, projects, and processes in one secure workspace

Notion offers a flexible workspace that combines notes, documents, and project management in a highly customizable interface. For IT teams, it’s a great tool for creating knowledge bases, documenting processes, and keeping track of support projects.

Key features include:

• Rich text editing with support for code blocks and embeds
• Collaborative editing and commenting
• Extensive template library for quick setup

Notion is well-suited for building connected documentation that grows with your organization. Its flexibility makes it easy for IT teams to create knowledge bases that bring together text, images, code snippets, and embedded content all in one place.

Pricing: Ranges from free to $15+/user/month.

13. Confluence Cloud — Organized team knowledge with admin controls IT can trust

Confluence is a collaborative documentation platform from Atlassian that's widely used for creating and sharing IT knowledge. Its structured approach to content organization makes it a great tool for building comprehensive technical documentation and process guides.

Key features include:

• Page hierarchies for organizing related content
• Templates for standardizing documentation
• Version history and change tracking

Confluence is a strong option for IT teams already using Atlassian products, like Jira Service Management. The integration between these tools makes it easy to go from support tickets to knowledge articles without missing a beat.

Pricing: Ranges from free to $10+/user/month.

14. SharePoint Online — Enterprise-grade content management with built-in compliance

SharePoint Online is Microsoft’s platform for managing content and collaboration. It’s packed with tools for document storage, teamwork, and security options. For IT teams, it’s an all-in-one solution to organize documents, policies, and knowledge articles, all while keeping everything secure.

Key features include:

• Document libraries with version control
• Team sites for departmental content organization
• Customizable security and sharing settings

SharePoint is built for big enterprises with strict compliance needs that are already using Microsoft tools. With its strong security and governance features, it’s perfect for managing sensitive IT documents. 

Pricing: Sharepoint is included with Microsoft 365 business plans, which range from $6–22/user/month.

15. Google Drive — Secure file sharing, backed by Google Workspace and IT controls

Google Drive provides cloud storage and file synchronization that integrates with the rest of Google's productivity suite. For IT teams, it offers a straightforward platform for storing and sharing documentation, troubleshooting guides, and training materials.

Key features include:

• Cloud storage with file synchronization across devices
• Real-time collaboration on documents
• Integration with Google Workspace applications

Google Drive works best for organizations that use Google Workspace for their productivity and collaboration needs. With its easy-to-use interface and integration with other Google tools, it’s a great way to create and share knowledge articles.

Pricing: Drive is included with Google Workspace subscriptions, which range from $6–22/user/month.

16. Box — Cloud content management with enterprise-grade security and compliance

Box offers secure cloud content management with collaboration features and enterprise-grade security. IT teams can use it to store and share sensitive documentation while maintaining strict access controls and compliance.

Key features include:

• Secure file storage and sharing
• Version history and audit logs
• Workflow automation capabilities

Box is a solid choice for businesses in regulated industries that need to maintain strict control over sensitive IT documentation via enterprise-grade security features and compliance capabilities.

Pricing: Ranges from $15–50/user/month.

Learn how leading service desks answer employees' IT questions in seconds. Discover the 5 Best Practices for a Better Knowledge Base.

Identity access management

Identity and access management (IAM) tools play a major role in keeping enterprise IT environments secure. They make it easier to manage systems and data access while simplifying authentication processes.

17. Okta — Secure access for every user, on any device

Okta is a leading identity management platform that provides secure access to applications and services across the business. It's a centralized solution that helps IT teams manage user identities, enforce security policies, and streamline access provisioning.

Key features include:

• Single sign-on (SSO) for streamlined access
• Multi-factor authentication (MFA)
• Automated user provisioning and deprovisioning
• Adaptive security policies based on user context
• Comprehensive audit logging and reporting

Okta improves the user access experience while strengthening security. In addition to connecting seamlessly with Moveworks, Okta’s extensive integration catalog includes thousands of pre-built connectors for cloud and on-premises applications. So it’s easy to implement consistent access controls across your entire technology stack.

Pricing: Ranges from $6–17+/user/month.

18. Ping Identity — Protection that scales with your enterprise

Ping Identity offers a comprehensive IAM platform designed for large enterprises with complex identity requirements. IT teams appreciate the flexible deployment options and robust capabilities for managing identities across cloud, on-premises, and hybrid environments.

Key features include:

• Single sign-on across all applications
• Strong multi-factor authentication
• Directory services for centralized identity management
• API security for protecting digital assets
• Compliance reporting and analytics

Ping Identity is a strong option for organizations with complex hybrid environments or strict regulatory requirements. Its powerful features and flexible design support a wide range of enterprise identity requirements. Integrate it with Moveworks to make authentication a breeze and help the AI assistant handle identity-related support tasks more efficiently.

Pricing: Starts at $35–50k annually.

19. 1Password — Simple, secure password management for teams

1Password provides secure password management for teams and enterprises, helping IT departments enforce good password practices while giving users a convenient way to manage their own credentials.

Key features include:

• Secure password storage and sharing
• End-to-end encryption
• Built-in password generator
• Cross-platform and mobile access
• Administrative controls and reporting

1Password can help reduce password-related support tickets by equipping users to manage their own credentials securely. Its straightforward design and focus on user experience make it a great tool to encourage good password habits across the organization.

Pricing: Starts at $19.95/user/year for teams, with custom pricing for enterprise deployments.

20. Auth0 — Customizable login built for developers

Auth0 (now part of Okta) provides a flexible identity platform that's well-suited for custom application development. For IT teams supporting internal development, it offers powerful tools for implementing secure authentication and authorization.

Key features include:

• Universal login for consistent authentication experience
• Social login integration
• Customizable authentication flows
• Rules engine for implementing business logic
• Extensive APIs and SDKs for developers

Auth0 offers developer-friendly identity solutions that can be customized to fit different app needs. Its flexibility and detailed documentation make it a popular choice for organizations creating custom apps.

Pricing: Starts at $35/month for up to 500 active users, with custom pricing for larger deployments.

21. OneLogin — One secure login for every app and user

OneLogin provides a unified access management platform that simplifies application login while strengthening security. It gives IT teams a simple, centralized way to manage identities across both cloud and on-premises systems.

Key features include:

• Single sign-on for web and mobile applications
• Multi-factor authentication with risk-based controls
• User provisioning and lifecycle management
• Directory integration with Active Directory and LDAP
• Self-service password reset capabilities

OneLogin is known for its simplicity and ease of implementation, making it a good choice for organizations looking to quickly deploy identity management capabilities without extensive customization. Connect it with Moveworks to simplify identity-related support tasks even further and give employees secure access to support resources.

Pricing: Ranges from $2–10/user/month.

Asset management software

Asset management tools help IT teams visualize, track, and manage technology resources throughout their lifecycle, so they can optimize utilization and control costs.

22. Jamf — Simplify Apple device management

Jamf specializes in Apple device management, providing IT teams with the tools needed to deploy, secure, and maintain Mac computers, iPads, iPhones, and Apple TVs at scale. Its focus on the Apple ecosystem makes it the preferred choice for organizations with significant Apple deployments.

Key features include:

• Zero-touch deployment for new devices
• Application management and distribution
• Security policy enforcement
• Automated patching and updates
• Comprehensive inventory and reporting

Jamf’s Moveworks integration enables the AI assistant to assist with Apple-specific support issues and common device management tasks.

Pricing: Ranges from $4–10/device/month.

23. Ivanti — Strengthen endpoint management and security

Ivanti gives you an all-in-one IT asset management platform that brings together endpoint management, security, and service management. It’s a comprehensive solution for IT teams that manage and secure devices across the enterprise.

Key features include:

• Hardware and software inventory management
• License compliance monitoring
• Patch management and security
• Remote control for troubleshooting
• Automated workflows for common IT tasks

Ivanti is ideal for organizations looking to consolidate their IT management tools into a unified platform. Its integration with Moveworks lets the AI assistant use asset data to solve support issues and handle common asset management tasks autonomously.

Pricing: Custom quotes are available based on deployment size and modules implemented.

24. Nexthink — Optimize the digital employee experience

Nexthink focuses on digital employee experience management, giving IT teams visibility into how technology is performing from the end-user perspective. This allows them to identify and resolve issues before they impact productivity.

Key features include:

• Real-time monitoring of endpoint performance
• User sentiment analysis
• Automated remediation capabilities
• Root cause analysis tools
• Digital experience scoring

Overall, it’s a great tool for IT teams looking to improve service delivery within the enterprise and create a better employee experience.

Pricing: Custom pricing based on deployment size and requirements.

25. Tachyon 1E — Fix endpoints in real time, before users notice

Tachyon from 1E provides real-time endpoint management and remediation capabilities, allowing IT teams to identify and fix issues quickly — often before users are even aware of them. This proactive approach helps reduce support tickets and improve user satisfaction.

Key features include:

• Real-time query and remediation capabilities
• Automated self-healing for common issues
• Software distribution and patching
• Energy management for cost savings
• Detailed inventory and compliance reporting

Pricing: Custom pricing depending on your deployment size and needs.

Remote access tools

Remote access tools make it easy for IT support teams to fix issues on user devices without needing to be there in person. These are a must-have for distributed teams, enabling quick support when needed.

26. BeyondTrust Remote Support — Enterprise remote support, built for the toughest environments

BeyondTrust Remote Support (formerly Bomgar) provides secure remote access capabilities designed for business environments with strict security and compliance requirements. It gives IT teams a complete platform to provide remote support while keeping control over access permissions.

Key features include:

• Secure remote screen sharing and control
• Multi-platform support (Windows, Mac, Linux, mobile)
• Session recording and auditing
• Elevated privileges management
• Integration with ITSM platforms

Pricing: Custom pricing based on your needs.

27. Microsoft Quick Assist — Instant remote help, built into Windows

Microsoft Quick Assist provides a simple yet effective remote support solution that's built into Windows 10 and 11. It offers a convenient way for IT teams to view and control users' devices without requiring additional software installation.

Key features include:

• Screen sharing and remote control
• File transfer capabilities
• Multi-monitor support
• Annotation tools for visual guidance
• Integration with Windows security features

Quick Assist is handy for organizations using Windows, since there’s no need for extra licensing costs or setup. It’s perfect for those on-the-spot support situations where a full remote access tool might be more than you need.

Pricing: Free with Windows 10 and up.

28. AnyDesk — Secure remote control, without the bloat

AnyDesk delivers high-performance remote access with a lightweight footprint — ideal when supporting devices with limited resources or bandwidth constraints. Its smart design makes remote sessions run smoothly, even when the network isn’t great.

Key features include:

• Cross-platform support (Windows, Mac, Linux, mobile)
• Low latency remote control
• File transfer capabilities
• Address book for managing connections
• Custom branding options

AnyDesk is a great option for organizations that support users across different locations and all kinds of internet connections. Its lightweight design keeps things running smoothly, providing responsive support without putting too much strain on system resources.

Pricing: Ranges from $22.90–79.90/month, with custom quotes available for larger organizations.

Employee communications and internal chat

Good communication is key for IT teams, especially with hybrid work being so common. These tools make it easy for support staff to collaborate and give employees a simple way to ask for help. Plus, they are able to integrate seamlessly with Moveworks’ support solution. 

29. Microsoft Teams — Collaborate and co-create, all in one place

Microsoft Teams has evolved from a simple chat application to a comprehensive collaboration hub that serves as the digital headquarters for many companies. For IT departments, Teams provides a central platform for managing support communications, sharing knowledge, and coordinating complex projects.

Key features include:

• Video meetings with screen sharing and recording
• Custom tabs and connectors for IT tools and dashboards
• Extensive app marketplace for extending functionality and customization

Teams makes sense for IT departments already using the Microsoft ecosystem since it integrates with tools like SharePoint, OneDrive, and Power Automate.

Pricing: Ranges from $4–12.50/user/month.

30. Slack — Talk, track, and get things done

Slack is a go-to communication tool for IT teams, helping them handle support, coordinate incident responses, and share knowledge. With its channel-based setup, it keeps conversations organized by topic, making it easier to find info and keep track of ongoing issues.

Key features include:

• Direct messaging for one-on-one support
• File sharing and collaboration tools
• Powerful search functionality

Slack is great for IT teams that need to collaborate in real-time during incident response or manage support across distributed teams. Its open API and extensive integration marketplace make it easy to connect with other tools in your IT stack.

Pricing: Ranges from $7.25–22.50/user/month.

31. Google Chat — Fast, focused team messaging built into Google Workspace

Google Chat provides integrated messaging capabilities for organizations using Google Workspace. For IT teams, it offers a straightforward communications platform that's tightly integrated with other Google tools like Gmail, Drive, and Calendar.

Key features include:

• Dedicated spaces for team collaboration
• Built-in file sharing from Google Drive
• Smart suggestions and search functionality

Google Chat is a great fit for organizations already using Google Workspace for productivity and collaboration, since it's simple to use and works with other Google tools.

Pricing: Chat is included with Google Workspace subscriptions, which range from $7–22/user/month.

32. Zoom — Meet face-to-face, from anywhere, in seconds

While primarily known for video conferencing, Zoom has expanded its platform to include team chat, phone, and whiteboarding capabilities, making it a complete communication solution for IT support teams.

Key features include:

• High-quality video meetings with screen sharing
• Zoom Phone for cloud telephony
• Whiteboard for visual collaboration

Zoom can be useful in remote IT support scenarios that require visual troubleshooting or training. With its reliable video quality and easy-to-use interface, it’s simple to walk users through complex technical processes when in-person help isn’t an option.

Pricing: Zoom's complete platform costs around $20/user/month, with additional costs for Zoom Phone.

Empower IT with Moveworks AI Assistant

While each of the tools we've explored offers valuable capabilities for specific aspects of IT support, Moveworks stands apart by bringing together AI-powered automation, natural language understanding, and enterprise integrations in a unified platform that transforms the entire support experience.

What makes the Moveworks AI Assistant so valuable for IT support is its agentic AI-powered approach that resolves employee issues, finds answers, files tickets, and tracks updates.

It provides employees with 24/7 personalized, omnichannel support  in 100+ languages that works wherever they do — across enterprise systems, mission-critical apps, browsers, service portals, etc.

It helps to free your help desk from L1 ticket queues and give them valuable time back to focus on bigger initiatives with autonomous resolution for the most routine and repetitive requests.

With the Moveworks AI Assistant:

• Empower every employee across your entire organization with much faster solutions, accurate information, and seamless support processes.
• IT teams spend less time on repetitive tickets and more time on strategic projects
• Support leaders gain visibility into issue trends, ticket drivers, and automation impact

Moveworks integrates hundreds of tools and systems, including many on this list — from identity and asset management to remote access and ticketing systems. Moveworks creates a fully integrated support experience that enables IT to operate more efficiently and deliver better service at scale.

See how Moveworks can modernize your IT support workflows — request a demo today.