95

Of Medallia’s employees get help with Moveworks

 

75K

(And counting) of IT issues resolved autonomously at Broadcom

98

Employee satisfaction with the Moveworks bot at Procore

Watch Moveworks make issues disappear

The Moveworks Platform

Our platform gives your team a single place to go for support, while helping leaders transform the employee experience. Powered by our Intelligence Engine, Moveworks lets you automate everyday issues, find resources in any knowledge base, and drive change across every department.

Interfaces
Chat Bot
Control Studio
Analytics Studio
API Studio
Experiences
IT HR Finance Enterprise

Security groups Account permissions
Distribution lists PTO & timesheets
Device actions Forms automation

Search knowledge
Query information

Speed-up approvals Route tickets
Handoff to agent Check status

Understand ROI & impact Send actionable comms
Identify improvement areas Kickoff custom notifications
Transform policies & initiatives Update configurations
Platform

Language Core Semantic Match
Dynamic Flow Enterprise Cache
Action Bid

Conversations Resources
Actions Queries

Message API Analytics
Webhooks Token Management

Interfaces

Moveworks is more than an AI chatbot that helps employees. Our platform includes unique interfaces for help desk agents, knowledge writers, admins, developers, and senior leaders — so everyone can play their part in building your perfect workplace.

Chatbots

Employees get the help they need, simply by having a conversation. Moveworks chatbots are available wherever employees look for support, from web portals to email systems to collaboration tools like Slack and Microsoft Teams. Plus, resolvers get their own dedicated ticket bot that updates work notes, provides recommendations, and automatically triages their tickets.

Control Studio

Admins get total authority over their Moveworks deployment, enabling them to control user access, permissions, and more. They can also dive deep into the details, such as monitoring the latest forms and articles ingested by our Enterprise Cache™.

Analytics Studio

Leaders get unprecedented visibility over the health of their entire support process. Moveworks analyzes thousands of requests from employees to present a simple, actionable to-do list, so leaders can identify critical issues, prioritize their projects, and invest in the right technologies.

API Studio

Developers and creators can build any use case imaginable on top of Moveworks, such as sending messages to specific employees based on system events, or creating better knowledge articles based on real-time recommendations. Every use case is backed by the full power of the platform, meaning you don't need to be an AI expert.

Learn more

Experiences

Moveworks experiences are multilingual capabilities that stretch across every department and user interface. Whether it’s searching company knowledge, editing email groups, or sending approval requests our platform makes it effortless to deliver world-class support.

Automate tasks

Find resources

Accelerate processes

Drive change

Automate tasks

Facilitate any action in a backend system with natural language — like adding someone to a security group or updating a timesheet. Control which employees have access.

Find resources

Search across your entire company’s resources for personalized answers — like knowledge articles, forms, fields from systems of record, and more. Turn usage data into better resources.

Accelerate processes

Route complex issues that can’t be autonomously resolved to the correct assignment group or live agent. Streamline approvals with in-chat notifications and custom approval chains.

Drive change

 

Send targeted communications to any subset of employees, get actionable insights to improve your support environment, and constantly get more value from Moveworks.

 

Moveworks Intelligence Engine

Our Intelligence Engine is the deep AI technology that powers Moveworks under the hood. It combines natural language understanding (NLU),  a probabilistic conversational engine and bidding system, semantic search, real-time ingestion, and countless other techniques.

Connectors

Our connectors are deep integrations across ITSM, IDAM, HRIS, ERP, and facilities systems of record — in addition to collaboration platforms, knowledge bases, email groups, workflow automation tools, and RPA systems.

APIs

Our APIs enable read-write access between any system and Moveworks to prevent problems in advance, like notifying employees of upcoming system maintenance before it’s too late.

“We’ve seen how fast the Moveworks platform evolves firsthand. I don’t have to teach the Moveworks bot anything, I don’t have to do any scripting, and I don’t need a team of people to create dialogue flows. It’s true plug-and-play machine learning.”

Stanley Toh

Head of End-User Services & Experience, Broadcom

Learn More

Datasheet

Moveworks constantly improves over time — you don’t have to do a thing.

Learn how

Blog

Transform your business immediately with these 13 use cases.

Read the blog

Integrations

Bring together your entire digital workplace with our deep integrations.

See integrations

See Moveworks in action

Request a demo