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Streamline support with an AI Assistant
Triage Tickets
AI powered categorization with 97%+ accuracy
Our ML analyzes and processes each ticket to reach the best resolution for each employee — whether it’s an autonomous solution or a coordinated hand-off to live teams, the AI Assistant does it all.
Continuous Service Improvement
Focus efforts where they matter most
Our generative AI analytics solution mines the unstructured language in your ticket data and AI Assistant conversations to reveal what’s really affecting your workforce.
LLM-powered automation across all your business systems
Routing
Advanced ML models automatically route and categorize tickets — giving agents all the info they need.
Lookups
Allow employees to look up the status of one or multiple tickets for greater resolution visibility.
Updates
Automatically send notifications to employees and agents when responses or additional details are needed.
Translation
Provide two-way translation across ticket titles, descriptions, work notes, and comments to unify global teams.
Reminders
Set reminders to notify employees or agents when they haven’t followed up to keep progress on track.
Analytics
Use large language models to break down ticket data and visualize the areas of service needing strategic action.
Connect to your everyday business applications
