Native capabilities
The Freshdesk integration enables employees to take various ticketing actions and receive ticket updates - all within the Moveworks Copilot. Also, Moveworks indexes public knowledge articles to provide the best search experience.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
Articles
User Ingestion
Resources
Check out our helpful docs to connect Freshdesk to your Moveworks Copilot and extend what you can do with the integration.
