AI service management

Secure AI self-service

Unburden service teams with the most complete AI solution for enterprise support automation.

Text 1

One agentic AI Assistant to quickly resolve routine requests

Enable employee self-service

Revolutionize the support process with an AI Assistant that resolves employee issues, finds answers, files tickets, and tracks updates.

Eliminate L1 support tickets

Free your help desk from L1 ticket queues and give them valuable time back to focus on bigger initiatives with autonomous resolution for the most routine and repetitive requests.

Boost workforce efficiency

Empower every employee across your entire organization with much faster solutions, accurate information, and seamless support processes.

Ticket submission

Provide an employee-first ticketing experience for a better UX

Slash TTR with 24/7 autonomous ticket submission and resolution directly within your workforce's AI Assistant with auto notifications, searchable histories, editing and reopening capabilities.

Provision Management

Securely enable self-service provisioning for everyone directly within your AI Assistant

Clear your L1 service queues by granting employee provision requests with agentic AI in seconds without helpdesk intervention across your full suite of managed enterprise systems, tools, groups, and lists.

Ticket triage

AI powered categorization with 97%+ accuracy

Our ML analyzes and processes each ticket to reach the best resolution for each employee — whether it’s an autonomous solution or a coordinated hand-off to live teams, the AI Assistant does it all.

Continuous Service Improvement

Focus efforts where they matter most

Our generative AI analytics solution mines the unstructured language in your ticket data and AI Assistant conversations to reveal what’s really affecting your workforce.

analytics-continuous-service-improvement

LLM-powered automation across all your business systems

Routing

Advanced ML models automatically route and categorize tickets — giving agents all the info they need.

Lookups

Allow employees to look up the status of one or multiple tickets for greater resolution visibility.

Updates

Automatically send notifications to employees and agents when responses or additional details are needed.

Translation

Provide two-way translation across ticket titles, descriptions, work notes, and comments to unify global teams.

Reminders

Set reminders to notify employees or agents when they haven’t followed up to keep progress on track.

Analytics

Use large language models to break down ticket data and visualize the areas of service needing strategic action.

Equinix uses Moveworks to triage across thousands of assignment groups

E-Bot assigns the tickets it can’t finish resolving to the correct subject matter experts — with the same 96% accuracy rate achieved by help desk agents.

Read the case study