This month ServiceNow announced that it plans to acquire Moveworks for $2.85B. Both our organizations have incredible vision lock when it comes to transforming the way that companies work. Together we will bring agentic AI to every corner of the enterprise at a pace that wouldn’t be possible on our own.
And speed matters. Because now, more than ever, agentic AI is what the world wants.
From dream to reality
Bill McDermott says that his dream is to make ServiceNow the defining enterprise software company of the 21st century. I am thrilled that Moveworks will be part of making that dream a reality.
18 months ago Varun, Vaibhav, Jiang, and I saw the potential for agentic reasoning to reshape how employees across organizations get work done. Our AI Assistant quickly grew and today 350 large enterprises and over 5 million employees rely on Moveworks — including 10% of the Fortune 500. Moveworks customers include Siemens, Toyota North America, Unilever, Palo Alto Networks, Hearst, and more.
Amit Zavery, President, CPO, and COO of ServiceNow said, “By combining our two teams and technologies, we’ll supercharge enterprise-wide adoption and together Moveworks and ServiceNow will be the best agentic AI platform in the marketplace.” And I couldn’t agree more.
Extraordinary talent and shared vision
When employees are fully aligned with the company's vision and driven to see it succeed, extraordinary outcomes become possible. These individuals push boundaries and seek the best solutions. Moveworks is filled with such talent, just like ServiceNow.
The acquisition will combine ServiceNow's strengths in agentic AI and workflow automation with Moveworks front-end AI Assistant and enterprise search technology, creating innovative experiences for employees across the entire business.
Transforming the employee experience with AI
Today, it seems obvious to use AI to enhance the employee support experience. However, when Moveworks was founded, few believed in this potential, and even fewer were committed to making AI support a reality.
Our mission was to find those visionary companies and leaders who shared this belief. We discovered organizations and individuals who could act quickly on good ideas, help their employees focus on meaningful work, and take bold steps.
Together, ServiceNow and Moveworks will redefine the role of AI, setting a new standard for employee engagement. The combined company will offer a powerful universal AI assistant and advanced AI-based enterprise search to provide fast answers, automate tasks, and boost productivity. Moveworks customers using the ServiceNow Platform will experience a smooth and seamless integration, and Moveworks customers who do not use ServiceNow will continue to enjoy all of the benefits of the Moveworks Assistant.
New beginnings
Moveworks removes the complexity employees face at work by giving them an intuitive, engaging starting place to search and drive action across any enterprise system.
Becoming part of ServiceNow presents an incredible opportunity. We can accelerate our innovation by redefining the user experience for both employees and customers through ServiceNow’s AI platform for business transformation.
By integrating Moveworks capabilities even further, together we will accelerate our AI‑powered solutions to improve customer interactions.
I speak on behalf of all 500+ Moveworks employees, when I say "day one" after the close of this deal will not be an exit for us. It will be the starting pistol for a new AI race we will run together as a team.
Note: The transaction is subject to customary regulatory approvals and closing conditions and is expected to close in the second half of this year.
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