From DIY to Done Right: Sitecore's journey to bring their AI Copilot to life

Wednesday, January 29, 2025
9am - 10am PT / 12pm - 1pm ET / 6pm-7pm CET

As demands on IT departments grow, organizations like Sitecore, an industry-leading digital experience platform, face a critical choice: Build a custom AI solution in-house or buy a proven, scalable model. After evaluating several vendors and scoping to build internally, Sitecore ultimately chose Moveworks' Copilot. They found that a pre-built, ready-to-deploy solution offered far greater value—both in immediate productivity gains and long-term maintenance savings.

This webinar explores Sitecore’s journey to an AI-driven support model and how the decision to buy AI rapidly transformed their operations. You’ll gain insight into how Sitecore’s Copilot centralized access to knowledge and empowered employees with easy, efficient self-service.

In this webinar, you’ll learn:

• Why Sitecore pivoted from building in-house to selecting Moveworks’ Copilot, and how this saved significant time and specialized resources.
• Insights into Sitecore’s adoption strategy, boosted employee engagement and plans for the future.
• How Sitecore’s AI copilot helps employees complete tasks faster, reduce ticket volume, and find critical resources more easily during key initiatives like launches and sales kick-off

Join us to explore why buying a pre-built AI Copilot transformed Sitecore’s IT operations and discover the compelling case for an out of the box buy approach in today’s fast-evolving support landscape.