Webinar
Tuesday, Oct 22, 2024 at 9am - 10am PT
Instacart, a company known for reshaping grocery delivery, led an enterprise-wide adoption of AI to enhance efficiency and employee satisfaction. Daniel Furtado, Director, IT Operations and Services — the architect of Instacart's user-facing support revolution — will share insights into integrating AI, fostering a unique support structure, and how AI copilots and chatbots like ChatGPT can coexist in the corporate environment.
In this webinar you will:
Learn how Instacart’s focus on eliminating L1 tasks has streamlined and transformed end user support
See how to apply AI in your IT support framework for increased efficiency, allowing your team to focus on more complex and rewarding work
Learn why you should tailor support roles to reduce turnover and increase job satisfaction
Learn directly from Instacart’s journey — the trials, triumphs, and lessons learned — and how they maintain a high CSAT score
Watch to learn firsthand from the experiences and strategies that transformed support at Instacart.