How Instacart’s IT team led enterprise wide AI adoption

Instacart, a company known for reshaping grocery delivery, led an enterprise-wide adoption of AI to enhance efficiency and employee satisfaction. Daniel Furtado, Director, IT Operations and Services — the architect of Instacart's user-facing support revolution — will share insights into integrating AI, fostering a unique support structure, and how AI copilots and chatbots like ChatGPT can coexist in the corporate environment. 

In this webinar you will:

• Learn how Instacart’s focus on eliminating L1 tasks has streamlined and transformed end user support

• See how to apply AI in your IT support framework for increased efficiency, allowing your team to focus on more complex and rewarding work

• Learn why you should tailor support roles to reduce turnover and increase job satisfaction

• Learn directly from Instacart’s journey — the trials, triumphs, and lessons learned — and how they maintain the highest CSAT score of any Moveworks customer

Watch to learn firsthand from the experiences and strategies that transformed support at Instacart.