Service desks are now using AI-powered virtual agents to deliver white-glove IT support, at unprecedented speed and scale.
To help you evaluate which service desk virtual agent is right for your team, we created this guide that outlines the top 7 criteria to consider.
Learn why your virtual agent should:
- Understand the unique language of IT support with advanced conversational AI
- Resolve IT issues autonomously, without scripting or training from your team
- Intercept requests across all channels, including email, chat, and portal